3 Check your knowledge quiz

Check Your Knowledge

Click on an icon above to select a topic to check your knowledge.

Communication & Teamwork

This section will assess your understanding of Communication and Teamwork topics in the course and the workplace, eg communicating information, planning tasks for a team.

 
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Workplace Health & Safety

This section will assess your understanding of Workplace Health and Safety topics in the course and the workplace, eg mixing chemicals, Safety Data Sheets, chemical labels, documentation.

 
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Food Safety Zones

This section will test assess your understanding of Food Safety topics in the course and the workplace, eg food safety zones, labelling food, temperature gauges.

 
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Stock Control

This section will assess your understanding of Stock Control topics in the course and the workplace, eg receiving and rotating stock, retail products, USE BY dates.

 
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Administration

This section will assess your understanding of Administration topics in the course and the workplace, eg office documentation, index systems and understanding time.

 
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Catering & Cookery

This section will assess your understanding of Cooking and Catering topics in the course and the workplace, eg Standard Recipe Cards, measuring, portion control.

 
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Recording Telephone Messages - From Suppliers

When working in the Tourism and Hospitality industry telephone messages may need to be taken for bookings, room service and from suppliers. Messages need to be concise and correct.

Listen to the scenario and complete the message.

Scenario
Fred Snapper from Fishy Business called to inform Sam, the chef, that a special order of Red Emperor could not be supplied on the requested date due to unforeseen circumstances. However, if the chef would like, the order can be replaced with Red Throat Emperor. Please have Sam return the call. Fred called at 10am on the 13th September. Fred's phone number is 09 999 999.
Click the play button below to listen to the scenario. Video Platform Video Management Video Solutions Video Player

Teamwork

Successful workplace teams are based on a shared understanding, ground rules and commitment. As commitment develops team members become more involved and take ownership for the team's success. Effective teams function on the strength and skills of all team members.

Click on TRUE or FALSE for the following statements.

The progress of a team depends on the input of all team members.
True
False
A team is effective if it fails to achieve its goal.
True
False
Team members operate interdependently.
True
False
Successful teams function on the strength of the team leader.
True
False
Team members work independently to achieve a common goal.
True
False
Team members value and use the knowledge and opinions of others.
True
False

Equal Employment Opportunity (EEO)

Equal Employment Opportunity (EEO) is about making sure that workplaces are free from all forms of unlawful discrimination and harassment. This means having workplace rules, policies, practices and behaviours that are fair and do not disadvantage people because they belong to particular groups.

Match the words with their meanings.

complaint
discrimination
harassment
responsibility
unlawful
An official record of a grievance against another worker or the employer.
The unfair treatment of others, based on race, gender, marital status, age, disability, religion, or sexual preference.
When someone is made to feel intimidated, insulted or humiliated.
Taking care of your own duties and answering for your actions.
Against the law.

Simple Directions - Location

The ability to give clear directions is an important task for anyone who works in the Hospitality industry. It is important to use a map and gestures, and keep instructions short and simple, so that directions are easy for people to remember.

Drag and drop to complete the sentences. Use the map to help you.

beside
diagonally opposite
In
Opposite
outside
on the corner of
The Hospital is
 
the Police station.
The cafe is
 
the Hospital.
 
Topaz Street you will find the bus station.

Research - Books

Most books that are used to locate information have a contents page and an index. The contents page lists chapters and the page numbers of the chapters. The index is found at the back of the book and lists items in alphabetical order.

Match the information in Column 1 to the correct chapters and pages in Column 2. Use the Contents page of this recipe book to help you.

Column 1
Boned Stuffed Leg of Lamb
Introduction
Vegetables
Pistachio Icecream
First Courses
Column 2
A)Chapter 6, page 140
B)Chapter 7, page 172
C)Page 6
D)Chapter 3, page 58
E)Chapter 2, page 22

Surveys

A survey is a set of questions which collect information or customer feedback on products or services.

Choose the best answer.

1. Surveys are useful because they help a business know:
2. A food survey in a restaurant may help in providing:
3. A housekeeping survey may give feedback on the:

Standard Operating Procedures (SOPs)

Maintaining a high standard of hygiene in food and beverage areas is important. Standard Operating Procedures (SOPs) are part of a Workplace Health and Safety plan to keep your workplace cleanliness at a high industry standard. You know you must wash your hands when working in a kitchen. An SOP will tell you the procedure to follow.

Drag the hand washing steps into the correct order.

Wet your hands
Apply soap
Lather and scrub for 20 seconds
Rinse for 10 seconds
Turn off tap
Dry your hands
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 

Ratios

A ratio is a comparison between two things. Ratios are a common way of measuring out parts that are mixed together in different quantities.

Write the ratios for the following instructions.

1. Mix 1 part bleach with 9 parts water. :
2. Dilute 1 part acid with 20 parts water. :
3. Mix 3 parts chemical with 1 part water. :
4. Dilute 250mL bleach with 450mL water. How many mL are there in total? mL
5. Mix 5mL vinegar with 30mL water. How many mL are there in total? mL

Handling of Chemicals

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

'Amazing' is a multi-purpose hard surface cleaner.

Drag and drop to complete the sentences.

1. The 'Amazing' label gives information on suitability, First Aid and
 
.
2. It is important to avoid contact with
 
when using 'Amazing'.
3. If 'Amazing' is swallowed,
 
.
4. For degreasing, 'Amazing' should be diluted in a ratio of
 
.
suitability
directions
1 to 5
1 to 15
eyes
ears
nose
induce vomiting
do not induce vomiting

Workplace Health & Safety (WHS) - Maintenance Request

Forms help workplaces collect information exactly the way they need it. They may look different in different workplaces, but basically they record similar information. WHS forms include: Employee Incident Reports, Risk Assessment Forms and Maintenance Request Forms.

On December 14 Arney Hutchins is working in the back section of the kitchen, and discovers that the fire sprinkler is badly damaged. He is concerned because it is the only sprinkler in the back of the kitchen so it needs to be repaired immediately. At about 2 o'clock Arney fills out a Maintenance Request Form. He then takes it to his supervisor.

Choose the correct facts about the maintenance problem

WHEN
Date and time of request
2pm, December 14
1 pm, Last Thursday
2pm, December 15
11am, today 14
WHO
Person reporting problem
Anabelle Hutchins
Arney
Arney Hutchins
Arney Smith
WHERE
is the problem? Work location
In the hotel lobby
In the kitchen
In the bathroom
In the restaurant
WHAT
is the problem? Description of work/repair
Broken stove
Damaged fire sprinkler
Broken chairs
Broken glass
PRIORITY
Low - within the week
Medium - in 24 hours
Next month
High - same day

Food Safety Zones

Incorrect food storage may lead to food spoilage or food poisoning, or contribute to cross contamination. Foods should be stored and handled at different temperatures. Awareness of the five Food Safety Zones, as well as boiling and freezing points, will help keep food safe.

Match the information in Column 1 to the correct answer in Column 2.

Column 1
Danger Zone
Frozen Zone
Dry Storage
Reheat Zone
Safe Zone
Column 2
A)-18°C to -24°C
B)1°C to 4°C
C)5°C and 60°C
D)75°C and above
E)10°C to 15°C

Reading Thermometers

Reading thermometers and temperature gauges is important in areas where food is prepared and stored. Temperature readings will alert you if foods are being stored at incorrect temperatures. Refrigeration temperatures need to be closely monitored and recorded.

Read the temperature on the thermometers and temperature gauges and select the best answer.

Drag and drop the correct answers.

Scenario

On Tuesday 25th June, Sam, a new hospitality trainee, is preparing fillings for sandwiches to be made and presented for a conference morning tea at 10am. Sam needs to complete the preparation by 8:45am.

Each food item needs to be correctly labelled with the name of the food, when it was prepared and who prepared it.

food label

Receiving Stock

When goods are received it is important to check the amount received against the amount ordered. If these do not match, there is a quantity discrepancy. If goods received have been spoiled or damaged, this is a quality discrepancy. Stock Order Forms and Delivery Dockets are used to check orders and record deliveries.

Type in the correct answers.

Stock Rotation and Stocktake

The freshness and quality of stock items depends on stock rotation. This is especially relevant to perishable items.

Complete the sentences by choosing the correct answers.

1. Stock rotation ensures .
2. FIFO stands for .
3. A wide variety of is available at the kiosk.
4. Counting of stock in a hotel or restaurant is called a .
5. Bottles of orange juice have the following USE BY dates. Which should be sold first? .
6. FIFO is an important procedure for goods that may .

Stock Level Maintenance

Stock-on-hand can fluctuate considerably in the Tourism and Hospitality industry. In order to minimise costs, it is necessary to keep the bare essentials in stock. Maintaining par levels of stock ensures that there is enough stock on hand to meet the immediate needs of the establishment and to allow for unexpected circumstances.

The Bar Manager needs to place an order. He checks the Par Sheet and calculates how many units to order.

Fill in the units to order. You cannot use a calculator for this question.

Retail Terms

People who work in retail should know about the products they sell. They should know about: warranty, features, benefits, safety, storage and shelf life.

Drag these words to fit their meanings.

warranty
benefits
shelf life
features
Safety
Storage
1. Another word for guarantee is
 
.
2. The
 
of a product are the good things about it.
3. The
 
of a product tells how long it is suitable for use.
4. The weight, size and colour of a product may be known as its
 
.
5.
 
requirements tell how to use the product safely.
6.
 
requirements tell you how to store a product so that it does not get damaged or spoil.

12 and 24 Hour Time

Time can be shown on a 12 or 24 hour clock. The 24-hour clock is used in Hospitality and Tourism, and in many countries outside Australia. In the travel industry the 24-hour clock is used to avoid confusion in international travel.

12 Hour 12 midnight 1 a.m. 2 a.m. 3 a.m. 4 a.m. 5 a.m. 6 a.m. 7 a.m. 8 a.m. 9 a.m. 10 a.m. 11 a.m.
24 Hour 00:00 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00
12 Hour 12 midday (or noon) 1 p.m. 2 p.m. 3 p.m. 4 p.m. 5 p.m. 6 p.m. 7 p.m. 8 p.m. 9 p.m. 10 p.m. 11 p.m.
24 Hour 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00
Use the comparison chart above to match the 24 hour time to its correct 12 hour time.

Timesheets

Being able to calculate time is very important to ensure that you are paid correctly. Lunch breaks are usually included on timesheets but are not counted in the hours worked.

Complete the following timesheet. You cannot use a calculator for this question.

Office Documents - Memorandum

Workplace documents include: customer records, letters, memos or memoranda, and emails. In order to communicate effectively in the workplace it is essential that written documents are: clear, concise and correct.

Jill Benson, the manager of the Royal Hotel is concerned that the kitchen and bar staff are taking too many short breaks during work hours. She wants to remind staff that a paid morning tea break should be limited to 15 minutes and lunch is strictly 1 hour.

She sends a memo to the kitchen and bar staff. How should Jill write the memo?

Drag and drop from the Word Box to the memorandum.

Please remember that lunch breaks are 2 hours only; morning tea is 15 minutes.
Please remember that lunch breaks are strictly 1 hour; morning tea is limited to 15 minutes.
All kitchen and bar staff
Jack Benson
Jill Benson
Kitchen staff
16/11/15
Breaks during work hours
Meetings after work
JB
BJ
To:
 
From:
 
Date:
 
Subject:
 
Message
 
(initials of sender)
 

Computer Office Programs - Spreadsheets

When working in the Tourism and Hospitality industry you will use a variety of computer office programs, such as word processors, spreadsheets and databases. You may also use templates which have been created for specific purposes in a business.

Drag and drop to complete the sentences.

Numerical data
information is presented in tables
Financial reports are
are identified by letters
 
is best presented in a spreadsheet.
Spreadsheets should be used when
 
.
 
often created in spreadsheets.
The columns in a spreadsheet
 
.

Reference Systems - Geographical Filing

Records in a business need to be accessible and may be filed in a computer or a steel cabinet. Any records management system must be able to provide the right information, at the right time, to the right person.

In a travel agency information is filed geographically. For example, states and territories in Australia may have their own filing drawer for related information, such as accommodation and attractions.

Click and drag the following information into their correct subject folder.

Rainforest Tour Company (QLD)
Dreamworld (QLD)
Great Barrier Reef (QLD)
Stokes Hill Hotel
(NT)
3 Day Kakadu Tours (NT)
Generation Bus Travel (TAS)
Barossa Wine Tour (SA)
Margaret River Surfing Comp (WA)
Chalet Treetops
(VIC)
Parliament House (ACT)

Dockets

The docket is the principle means of communication between the waiter, the kitchen and the bar. Dockets need to be clear, concise and legible to ensure that the correct meals and beverages are prepared. Problems with reading the order can lead to miscommunication and mistakes. This may affect the guest's satisfaction with the meal and the establishment.

Read the docket carefully and choose the best answer.

1. The order is for Table No
2. The order was taken by
3. The order was taken at
4. The order is for customers.
5. Four customers ordered for their main course.
6. The least popular dessert was

Standard Recipe Cards (SRCs)

  16 People Double Unit
Eggs (55grams) 9 5 each
Castor Sugar 310   grams
Plain Flour 220   grams
Cocoa Powder 60   grams
Salted Butter 20   grams
Cream 250   mL
Black Cherries 200   grams
Masala 100   mL
Chocolate 250   grams

Standard Recipe Cards, also known as SRCs, are used throughout the Hospitality industry. SRCs provide a standard recipe for the establishment. An SRC consists of a list of ingredients, the method of preparation, the cost, the number of portions it makes and a picture.

The Chocolate Gateau SRC caters for 16 people. Adjust the recipe to cater for 8 people. You cannot use a calculator for this question.

New Quantities
155
110
30
10
125
100
50
125
105
120

Portion Planning

Portion control refers to serving sizes and the number of portions available. Keeping track of how many portions you have, and letting the waiters know, helps with giving great service and having satisfied customers.

The chef at NODES restaurant has 7 portions of Chocolate Gateaux left. He has forgotten to tell the wait staff, and an order has been taken for 8.

Should he:

cut one piece into 2 and have different sized servings?
tell the customers that there is no chocolate gateaux left?
cut all pieces into 2 and charge the same amount?
tell the customers there are only 7 portions left and suggest something else?

Portion Calculations

Portion control is a critical factor in achieving low food costs by minimising food wastage. It is also important that a chef does not run out of ingredients. Meals need to be planned and prepared for the expected number of customers.

You are preparing lunch for 15 people. Drag and drop the amounts you need to order.

1000g = 1kg and 1000mL = 1L
Order form for ingredients: 15 pax
Item Per-person Total
Pizza 2  
Sausage Rolls 3  
Bread 2 30
Sliced Meat 80g  
Bottled Water 1  
Orange Juice 120mL  
30
45
1200g
15
1800mL

Increments

An increment is an increase in a series of numbers, for example, 1, 10, 50, 200. Increments can be seen on balance scales, measuring jugs and oven dial settings. These increments may represent grams, kilograms, millilitres, litres, or degrees.

Select the correct answers.

Question 1 25g, 50g, , 100g
Question 2 Question 3
This jug increases in increments of This dial increases in increments of

Workflows

A workflow plan shows the order in which tasks are carried out the make the work flow. Workflow plans are essential for the efficient and effective operations in a kitchen or a bar.

Drag and drop the word to its meaning.

timeline
timeframe
mise en place
logical sequence
cooperation
1. shows the order of tasks and time needed to complete each task
 
2. the period of time over which something takes place
 
3. the preparation needed for the dishes to be served
 
4. to approach tasks in the best order
 
5. to work effectively as part of a team
 

Weighing

3 weights maximum 3 weights maximum 2 weights maximum

Balance scales can be used for weighing ingredients such as flour, sugar and butter. The needle will move to show the weight of the ingredients.

Drag and drop the weights to match the measurement shown on the scales.