4

Start my learning topics

Topics in which you are strong are coloured blue
and the ones that need further study are in red

5

Check your course readiness

When you have completed all the above topics, you can do the Course Ready Quiz.

 
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Go to Course ready quiz

6 Course readiness certificate

Course readiness certificate

Congratulations!!

You are now course ready for the certificate of your choosing.

Present your 'Course Readiness' certificate to your trainer, as evidence of completion.

Research - Books

Click on image to enlarge

Use this Index page to help you match the information in Column 1 to the correct pages in Column 2.

Column 1 Column 2
Joy Pops
Bean Mix Salad
Eggplant Lasagne
Beef Stew
Coconut Smoothie

Recording Telephone Messages - From a Supplier

Listen to the scenario and complete the message. Click on the correct answers.

Click the play button below to listen to the scenario. Video Platform Video Management Video Solutions Video Player
Sue
Sam
Steve
13/9
13/10
13/11
1pm
10pm
10am
Sam
Fred
Finn
03 9533 9592
03 9533 5929
09 9533 9533
Fred
Sam
Finn

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
you are in room 208
you are on the 2nd floor
the locations of entrances
the locations of exits
the location of fire alarms

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
leave the building
activate the alarm
call the ambulance 000
call the Fire Department 000
stay in the building

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. 'Kleenshine' is a
 
polish for vinyl
 
.
2. The 'Kleenshine' label gives information on dilution rates, First Aid and
 
.
3. It is important to avoid prolonged contact with
 
when using 'Kleenshine'.
4. If inhalation of 'Kleenshine' occurs,
 
.
5. 'Kleenshine' should be diluted in a ratio of
 
.
1:400
1:40
cleaner
eyes
ears
skin
move into the fresh air
induce vomiting
dilution rates
safety
floors

Recycling

Click on TRUE or FALSE.
Reversing is the process of converting waste into something useable again.
True
False
Drink cans and glass are melted down and re-used for more cans and bottles.
True
False
Recycling begins in the workplace and requires systems to be in place.
True
False
Recycling bins are used for household waste.
True
False
Paper, cardboard and glass can be recycled.
True
False

Work Plan

From the information on the Work Plan answer YES or NO.

Everyone starts work at 9 o'clock.
Yes
No
Everyone leaves work at 5 o'clock.
Yes
No
Lunch goes for 2 hours.
Yes
No
At 10 o'clock each team meets to form a plan.
Yes
No
Individuals work on tasks for 1 hour.
Yes
No
The day's progress is reviewed at 5 o'clock.
Yes
No

Customer Records

On October 2 Mr John Williams telephones 'Catering Creations' and requests a quotation for his company's Christmas party on December 17. He would like the party to be held at the Royal Hotel and he is expecting 50-60 guests. He would like a quotation by October 20. Bill Jackson fills out the Customer Record form.

Drag and drop from the Word Box to the customer record sheet. Fill in the customer record sheet correctly.

Christmas Party, 17th Dec
Royal Hotel
50-60 Guests
Reply Oct 20
Christmas Party, 20th Oct
Royal Hotel
50-60 guests
Reply 20th Oct
Bill Jackson
WILLIAMS, John
John White
41 Smith Street, YADONGA
johnwilliams@littlecreek.com.au
(08) 1234 5678
041 2345 678
Name
WILLIAMS, John
Address
41 Smith Street, YADONGA
Phone
(08) 1234 5678
Mobile
041 2345 678
Email
johnwilliams@littlecreek.com.au
Requirements/Notes
Christmas Party, 17th Dec
Royal Hotel
50-60 Guests
Reply Oct 20

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

The glass shelf is in a location where it could easily be bumped. The glasses on the shelf could fall onto an employee and break.

Date Identify hazard Level of risk
2 - 4
Severity of
risk 2 - 4
How to rectify hazard Who will
rectify
When by Review
               
Nov 19
Glass shelf in hallway holding glasses. Could be bumped. Broken glasses could cause cuts.
4
3
Move shelf to safe area behind bar.
Manager
Within a week
Nov 26
2
Immediately
Clear exit so that staff can leave the kitchen easily.

Cleaning a Meat Slicer

Drag and drop to show the correct procedure

Turn off
Unplug
Dismantle
removable
paper towel
Reassemble
Turn on
Plug in
clean water
1.
 
the meat slicer and set the blade to '0'.
2.
 
the slicer.
3.
 
equipment as shown by supervisor.
4. Wash all
 
parts and slicer with hot, soapy water.
5. Rinse all removable parts and machine with clean water.
6. Use sanitiser and
 
to do a final clean of slicer.
7.
 
the slicer.
8. Check all guards are in place.

Policies

Click on the best answer.

1. Harassment may also be called
bullying
friendship
.
2. If you call someone 'gay' you are
using discriminating language
being friendly
.
3. The policy designed to keep workers safe is known as
OHS
WHS
.
4. Responsibility means
being accountable for your own actions
being paid a fair wage
.
5.
EPE
PPE
equipment must be worn if you are handling chemicals.

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Time

Write in the correct 24 hour times. One has been done for you.

4:15 am : 9:30 pm : 8:50 am : 5:00 pm : 12:10 am : 6:45 pm :

Timesheets

Complete the following timesheet.

Employee: Craig Week Ending: 25/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time 7:00am 7:00am am pm 8:00am 7:00am
Lunch 11:00-12:00 11:00-12:00 11:00-12:00 No break 11:30-12:30 No break
Finish Time 2:00pm 4:00pm 4:00pm 4:00pm pm am
Total hours for the day hours hours 7 hours 3 hours 8 hours 3.5 hours
Total hours for the week hours

Terminology

Match the word with its meaning. Click on the correct answer.

1. stock rotation
older stock is used before newer stock
quantity of goods kept on hand
2. temperature gauge
instrument that displays temperature in degrees
checks the accuracy of a measuring instrument
3. pm
indicates time period from midnight to midday
indicates time period from midday to midnight
4. quality discrepancy
when goods received have been damaged or spoiled
amount received does not match amount ordered
5. minority
larger part of a group
smaller part of a group

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Waste
vertical
14L
10.2L
positive
Energy
Water
horizontal
diagonal
13.2L
3L
negative
The title of the graph is
 
Production.
The
 
axis shows the litres per guest per night.
In the first year the waste was
 
per guest per night.
Between Year Two and Year Three the waste reduced by
 
per guest per night.
The Crowne Plaza Melbourne had a
 
result over the three years.

Backorders

Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.

Write in the correct answers.

Product Number Ordered Number Received Backorder
Bath towels10045
Bath mats3520
Pillow cases7028
QB sheet sets3015
QB Blankets157
Kettles1010
Fridges103

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Ratios

Write in the correct answers.

Mix 7 parts bleach with 4 parts water. Write the ratio. :
Dilute 1 part vinegar with 1 part water. Write the ratio. :
Mix 5 parts water with 6 parts chemical. Write the ratio. :
A chemical is diluted in the ratio of 1:20. For every 1L of chemical you need L of water.
Dilute 150mL sanitiser with 550mL water. How many mL are there in total? mL

Cash Transactions

Mr Jones was charged $118.50 for a meal. He gives the cashier $150.

He receives $ change.

Drag and drop the correct change.

Retail Terms

Click on the best answer.

1. Another word for warranty is
guarantee
storage
benefits
2. A product's characteristics can also be called
feathers
features
warranty
3. Keeping the product in good condition involves
use
benefits
care
4. The shelf life of a product may be indicated by the
use by date
purchase date
rotation date
5. The good things about a product are its
feathers
benefits
conditions
6. Weight, size and the colour of products may be known as
characteristics
chocolates
choices

Reservation Data

Drag and drop to the correct spaces.

 
 
 
 
 
 

Mr Colin Bowen arrives at Howland Hotel for an overnight stay at 5pm on the 24th July. He will dine at the Hotel restaurant that night with his parents, Meg and Bill. Colin is vegetarian. He has a suitcase and a laptop computer. Colin will also join his parents on the trip to Jasper Tops the following day. He will not need any local information.

24 July 5pm
25 July 7pm
25 July
24 July 7pm
Vegetarian
Dairy free
1 suitcase 1 laptop
1 laptop, 2 suitcases
Day trip to Green Tops. Leaves 8:30.
Day trip to Jasper Tops 25 July. Departs 8:30

Head Counts

Click on the correct answer.

1. A tour guide is responsible for
organising lunch
the safety of the tourists
changing coach tyres
2. A tour guide must be aware of the
employer's policies and procedures
tourists who cannot swim
where the tourists live
3. A tour guide must conduct a Head Count at the
the day before the tour
when bookings are made
at the beginning and end of a tour
4. There were 30 tourists on the tour.
True
False
5. Each group had the same number of tourists.
True
False
6. The Head Counts show that all tourists returned to the coach.
True
False

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
16/4/15 at 12 midday
16th April 2015 at 3pm
1/5/2015 at 12 noon
1st May 2015 at 2pm
06/05/15 at 3pm
6th June 2015 at 3pm