4

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and the ones that need further study are in red

5

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When you have completed all the above topics, you can do the Course Ready Quiz.

 
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6 Course readiness certificate

Course readiness certificate

Congratulations!!

You are now course ready for the certificate of your choosing.

Present your 'Course Readiness' certificate to your trainer, as evidence of completion.

Research - Books

Click on image to enlarge

Use this Index page to help you match the information in Column 1 to the correct pages in Column 2.

Column 1 Column 2
Joy Pops
Bean Mix Salad
Eggplant Lasagne
Beef Stew
Coconut Smoothie

Recording Telephone Bookings

Listen to the phone conversation and complete the booking form below.
Click the play button to listen to the phone conversation.
Booking Form
First Name
Last Name
Contact Number
Booking Date
Booking Time
Seating
Special Requirements
Number of Guests

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
you are on the 2nd floor
the location of entrances
the location of fire extinguishers
you are in room 210
the locations of exits

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
take everyone to the smallest room
activate the alarm
remove everyone from danger
close all doors and windows
open all windows and doors

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. 'Amazing' is a
 
hard
 
.
2. The 'Amazing' label gives information on suitability, First Aid and
 
.
3. It is important to avoid contact with
 
when using 'Amazing'.
4. If 'Amazing' is swallowed,
 
.
5. For degreasing, 'Amazing' should be diluted in a ratio of
 
.
suitability
multi-purpose
directions
1 to 5
1 to 15
eyes
ears
nose
induce vomiting
do not induce vomiting
surface cleaner

Recycling

Click on the best answer.
1. Composting is
sending waste to landfill
nature's way of recycling
damaging the environment
2. Compostable knives and forks may be made of
plastic
metal
bamboo
3. The following goes into the compostable waste bin.
glass bottles and plastic containers
vegetable peelings and egg shells
metals cans and newspapers
4. Composting procedures are used by
some
no
all
restaurants.

Work Roster

Drag and Drop the following employees to show which days they work.
  • Gabby Samuels works on Saturday, Sunday and Monday.
  • Brad Johnson works on Monday, Tuesday and Wednesday.
  • James Border works on Friday, Saturday and Sunday.
  • The Tour Manager works in the middle of the week.
  • Casual employees work the other shifts as needed.
Brad Johnson
Tour Manager
Casual Employees
James Border
Gabby Samuels
Name of Employee Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Matt Hopkins              
               
               
Rebecca Wilson              
               
               
               

Emails

Bill Jackson of 'Catering Creations' sends an email to Mr John Williams who requested a quotation for a function on December 17. He sends a copy to the Functions Manager, Katrina Green.

Drag and drop from the Word Box to create the email.

 
 
 
 
 
 
 
John Williams
Katrina Williams
John Jackson
Katrina Green
Quotation: Function on 17 December
Quotation: Function on 17 November
16 November
Please contact me if further information is required.
Bill Jackson
I am pleased to offer you the attached quotation for your company's Christmas party on 17 December.
The catering price of $75.00 per person includes all food service requirements and wait staff.

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

Jane is a kitchen hand. She is in charge of washing up and storing all kitchen items. She puts the kitchen utensils in one big drawer, including the knives.

Date Identify hazard Level of risk
2 - 4
Severity of
risk 2 - 4
How to rectify hazard Who will
rectify
When by Review
               
20 October
Knives in same drawer as other utensils. Could easily cut fingers.
4
2
Relocate knives to drawer on their own.
Jane
Within a week
27 October
3
Staff
John must point pot handles pot handles in the other direction.

Cleaning a Meat Slicer

Drag and drop to show the correct procedure

Turn off the meat slicer and set the blade to '0'.
Unplug the slicer.
Dismantle equipment as shown by supervisor.
Wash all removable parts and slicer with hot, soapy water.
Rinse all removable parts and machine with clean water.
Use sanitiser and paper towel to do a final clean of slicer.
Reassemble the slicer.
Check all guards are in place.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 
7.
 
8.
 

Policies

Click on the best answer.

1. A complaint is
an official record of grievance
using discriminating language
.
2. Discrimination is
a racial grievance
unfair treatment of another person based on race
.
3. WHS means
Workplace Health and Safety
Workplace Health and Security
.
4. When you are given duties they become your
rights
responsibilities
.
5. Safety clothing is called
Personal Protective Equipment
Personal Protection Suit
.

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Time

Write in the correct 24 hour times. One has been done for you.

3:30 pm : 6:15 am : 1:50 am : 2:35 am : 12:45 pm : 7:00 pm :

Timesheets

Complete the following timesheet.

Employee: Amelia Week Ending: 23/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time am 7:00am 7:00am pm 8:00am 7:00am
Lunch 11:00-12:00 11:00-12:00 11:00-12:00 No break 11:30-12:30 No break
Finish Time 4:00pm 5:00pm pm 6:00pm 4:00pm am
Total hours for the day 8 hours hours 7 hours 4 hours hours 4.5 hours
Total hours for the week hours

Terminology

Match the word with its meaning. Click on the correct answer.

1. stocktake
quantity of goods kept on hand
counting of stock and the value calculated
2. thermostat
regulates temperature of a fridge
checks the accuracy of a measuring instrument
3. am
indicates time period from midnight to midday
indicates time period from midday to midnight
4. timesheet
records the total hours and minutes worked during a pay period
number of days over which an employee gets paid
5. majority
larger part of a group
smaller part of a group

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Waste
vertical
14L
10.2L
positive
Energy
Water
horizontal
diagonal
13.2L
3L
negative
The title of the graph is
 
Production.
The
 
axis shows the litres per guest per night.
In the first year the waste was
 
per guest per night.
Between Year Two and Year Three the waste reduced by
 
per guest per night.
The Crowne Plaza Melbourne had a
 
result over the three years.

Par Levels

The Bar Manager needs to order wine and other supplies. He checks the units on hand against the Par Level and calculates how many units to order.

Write in the correct answers.

Product Par Level Units on hand Units to order
Red Dog Shiraz140120
Black Dog Merlot9570
Pink Pussy Rose8029
White Cat Riesling6015
Soda Water (packs)357
500mL Orange Juice104
Fresh Lemons100

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Ratios

Write in the correct answers.

Mix 1 part chemical with 1 part water. Write the ratio. :
Dilute 7 parts water with 3 parts detergent. Write the ratio. :
Mix 1 part bleach with 9 parts water. Write the ratio. :
A chemical is diluted in the ratio of 1:25. For every 1L of chemical you need L of water.
Dilute 350mL bleach with 500mL water. How many mL are there in total? mL

Cash Transactions

The Smith family is charged $173.50 for two nights of accommodation. Mr Smith gives the receptionist $200.

How much change should Mr Smith receive? $

Drag and drop the correct change.

Tax Invoices and GST

A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.

On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.

Tax Invoice
To:
Wyatt Hotel
116 Larkin Pde
Cannington WA 6107
Date: 24 March 2015
Smiths Laundry Supplies
75A Donne Street
Cannington WA 6107

ABN: 47 123 455 271
Quantity Description of Supply Unit Price Total
10Laundry Powder 5 Kg$15.00$150.00
30Wired Coathangers$0.30$9.00
25Pre stain Spray 200mL$2.00$50.00
8Bleach 5L$12.00$96.00
SUBTOTAL $
GST $
TOTAL Amount Payable $

Processing Cash Transactions

Drag and drop to show the correct order of procedure.

The prices are entered into the register.
The prices are totalled and the customer told.
The amount given by the customer is called.
The money given by the customer is placed on the register.
The amount given is entered on the register.
The change is given to the customer.
The amount given is put into the cash drawer and the drawer closed.
The receipt is given to the customer.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 
7.
 
8.
 

Cash Floats

Drag and drop to complete the Cash Float Record Sheet.

$70
$50
$100
$15
$5
$75
$8
$150
$275
$425
$40
$25
$160
$4
Notes Number Amount Coins Number Amount
$100   $235
 
$501
 
$150$50
$205
 
50c30
 
$105$50 20c25
 
$515
 
10c80
 
    5c40$2
Total Notes$275 Total Coins
 
Total Notes
 
Float Total
 

Financial Management

Match Column A with Column B.

Column 1 Column 2
Net profit
Rack rate
Financial statement
Column 1 Column 2
Businesses need
Revenue
Fees and charges

Retail Terms

Click on the best answer.

1. Another word for warranty is
guarantee
storage
benefits
2. A product's characteristics can also be called
feathers
features
warranty
3. Keeping the product in good condition involves
use
benefits
care
4. The shelf life of a product may be indicated by the
use by date
purchase date
rotation date
5. The good things about a product are its
feathers
benefits
conditions
6. Weight, size and the colour of products may be known as
characteristics
chocolates
choices

Labelling Luggage

Click and drag the information to complete the luggage label.

Mrs Green
Green family
David Wilson
352
532
235
Moonshine
Kontiki
7
8
The Green family have arrived for a week's holiday. They will be in room 352 and have 7 suitcases. They are travelling with the Kontiki Tour Company.
Blue Ocean Resort
Name
 
Room
 
# Items
 
Tour Group
 

Time Zones

Select on the correct answer.

1. If you travel from one Time Zone to another you change your clock by
2. If you travel east from Greenwich (when it is midday) across 3 Time Zones, the time will be
3. If you travel west from Greenwich (when it is midday) across 8 Time Zones, the time will be
4. If it is 03:00 at ZERO what time will it be in -2hours?
5. You are working in a travel agency in Brisbane and you phone a client in Perth at 11:00 AEST.
    What time is it in Perth?

Reservation Data

Drag and drop to the correct spaces.

 
 
 
 
 
 

Mr Colin Bowen arrives at Howland Hotel for an overnight stay at 5pm on the 24th July. He will dine at the Hotel restaurant that night with his parents, Meg and Bill. Colin is vegetarian. He has a suitcase and a laptop computer. Colin will also join his parents on the trip to Jasper Tops the following day. He will not need any local information.

24 July 5pm
25 July 7pm
25 July
24 July 7pm
Vegetarian
Dairy free
1 suitcase 1 laptop
1 laptop, 2 suitcases
Day trip to Green Tops. Leaves 8:30.
Day trip to Jasper Tops 25 July. Departs 8:30

The Travel Agent

Click on the three correct answers.

The travel agent gives the
client information on:
  The travel agent may
give the client:
  An Agency's Terms and Conditions
give information on:
accommodation
 
brochures
 
restaurants
music
 
price lists
 
cancellation fees
flights
 
borders
 
travel insurance
tariffs
 
timetables
 
deposits

Making Coffee

Use the table to find the ingredients and work out the ratios.

Type of Coffee Ingredients Ratios
Long Black
Flat White
Café Latte

Online Systems

Click on the correct answer.

An example of an online information system is an e-brochure.
True
False
The Internet connects computers to other computers in the world.
True
False
An e-brochure is an electronic form of a printed brochure.
True
False
Search Engines search for information on a GDS.
True
False
A company website can be used to find information on accommodation and tariffs.
True
False

Housekeeping

Click on the 6 things the Housekeeping Department is responsible for.

laundry services
cleaning the swimming pool
communicating with the Front Desk
checking out guests
replacing bin liners
allocating rooms
vacuuming floors
restocking tea and coffee
taking payments
cleaning guest rooms thoroughly

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
16/4/15 at 12 midday
16th April 2015 at 3pm
1/5/2015 at 12 noon
1st May 2015 at 2pm
06/05/15 at 3pm
6th June 2015 at 3pm

Safety Signs

Drag the sign to the correct description.

Prevent injuries. Keep back straight when lifting
Dangerous chemicals are locked in here
Shows the location of fire-fighting equipment
Personal Protective Equipment you must wear when handling chemicals
Do not touch this machine

Pre-Departure Checks

Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.

On 7th October Dave did a pre-departure check on the minibus.

Select the correct answer.

1. He found that the needed attention.
2. He reported .
3. Another vehicle was used because the minibus was .