More Help blurb text to go here when written.
Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.
On 7th October Dave did a pre-departure check on the minibus.
Select the correct answer.
Drag and drop to complete the sentences.
1 weight maximum | 2 weights maximum | 4 weights maximum |
---|---|---|
Drag and drop the weights to match the measurement shown on the scales.
Click on the correct answer.
The chef has prepared 12 portions of chicken, 20 portions of steaks and 6 portions of salmon. Customers order 5 chicken, 7 steak and 3 salmon dishes. The chef counts the remaining portions and tells the wait staff.
7 |
5 |
3 |
2 |
3 |
13 |
17 |
7 |
6 |
0 |
1 |
3 |
The chef has 7 portions of Chocolate Gateaux left. He has forgotten to tell the wait staff and an order has been taken for 8. Should he:
cut one piece into 2 and have different sized servings? |
cut all the pieces into 2 and charge the same amount? |
tell the customers there are only 7 portions left and suggest something else? |
16 People | Double | Unit | |
---|---|---|---|
Eggs (55grams) | 9 | each | |
Castor Sugar | 310 | grams | |
Plain Flour | 220 | grams | |
Cocoa Powder | 60 | grams | |
Salted Butter | 20 | grams | |
Cream | 250 | mL | |
Black Cherries | 200 | grams | |
Masala | 100 | mL | |
Chocolate | 250 | grams |
The Chocolate Gateaux SRC caters for 16 people.
Double the ingredients. Write in your answers.
Click on the correct answer.
How much oil is in the jug? |
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350mL
0.3L
450mL
0.5L
|
How much water is in the jug? |
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1.1L
1100mL
1.2L
12L
|
2500mL = |
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2L
5L
25L
2.5L
|
Write the correct answer in the gap.
Question 1 | 20g, 40g, g, 80g |
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Question 2 | Question 3 |
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The measurements increase in increments of mL | This dial increases in increments of °C |
Click on the best answer.
1. The order is for Table No | 1 |
11 |
2 |
12 |
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2. The order was taken by | Ronnie |
Rebecca |
Regina |
Alex |
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3. The order was taken at | 13:16 |
16:13 |
16:31 |
31:61 |
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4. The order is for | 3 |
9 |
4 |
2 |
customers |
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5. Two customers ordered | fish |
steak |
pudding |
oysters |
for their main. |
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Select the correct answer.
Select the correct temperature and Food Safety Zone.
Write in the correct answers.
1. How many light beers have been ordered? |
2. SW served Table . |
3. Table 9 had customers. |
4. What was the total number of drinks ordered from all tables? |
5. How many nips of gin were required? |
How much liquid is in the jug? Drag and drop the correct amount and unit of measurement.
Amount
Unit
|
Amount
Unit
|
Amount
Unit
|
200
mL
500
mL
1
L
1100
g
400
20
|
Scenario
On Monday 24th June, Steven, a new hospitality trainee, is preparing fillings for sandwiches to be made and presented for a conference morning tea at 10am. Steven needs to complete the preparation by 8:45am.
Each food item needs to be correctly labelled with the name of the food, when it was prepared and who prepared it.
Drag and drop the correct answers.
SRC Cocktail: Martini |
|
---|---|
Portion: 8 | |
Ingredients |
Notes - double recipe |
1 cup ice cubes | |
400mL vodka, chilled | |
100mL dry vermouth | |
8 green olives, rinsed |
The 'Martini' SRC caters for 8 portions. Double the ingredients for the recipe.
Drag the sign to the correct description.
Click on the best answer.
Click and drag the information to complete the luggage label.
Click on the correct answer.
Copyright gives authors the right to make or distribute copies of their own work. | True |
False |
---|---|---|
A copyright is a law that allows people to use the work of others without permission. | True |
False |
A tour operator can modify and use the work of other people with their permission. | True |
False |
Select on the correct answer.
Select the correct answer.
Drag and drop to the correct places.
You work in a travel agency and your customer wants information on attractions in New York.
Click on the best two words to use with a Search Engine.
Australia |
America |
attractions |
New Orleans |
New York |
New Jersey |
Drag and drop to complete the sentences.
Select the correct answer.
1. The tour guide organised |
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groups to go on different tracks. | ||||
2. The expected time for the Circuit Track was |
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minutes. | ||||
3. The total head count was |
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|||||
4. The tour guide did a |
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count for each group on departure. | ||||
5. How many tourists did not return? |
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|||||
6. The tourists on the Botany Trail took |
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minutes. |
Use the table to find the ingredients and work out the ratios.
Type of Coffee | Ingredients | Ratios |
---|---|---|
Long Black | ||
Cappuccino | ||
Café Latte |
1. Click on the documents that can be accepted as Proof of Age.
passport |
credit card |
library card |
driver licence |
2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.
It is the 16th of September 2015 | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
Patron | Date of Birth | Age | Remain on Premises | |||||||
Rachel | 8/2/1999 | 16 |
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|||||||
Ray | 10/3/1996 |
|
|
It is the 3rd of March 2014 | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
Patron | Date of Birth | Age | Remain on Premises | |||||||
Michelle | 10/10/1993 |
|
Yes | |||||||
Bryce | 16/11/1996 |
|
|
Click on the correct answer.
Government websites are online information systems. | True |
False |
---|---|---|
The extranet is another word for the Internet. | True |
False |
An e-brochure can be downloaded and printed. | True |
False |
Search Engines are used to locate information on the extranet. | True |
False |
Travel agents may be able to access the booking systems of the airlines. | True |
False |
Click on the 6 things the Housekeeping Department is responsible for.
laundry services |
cleaning the swimming pool |
communicating with the Front Desk |
checking out guests |
replacing bin liners |
allocating rooms |
vacuuming floors |
restocking tea and coffee |
taking payments |
cleaning guest rooms thoroughly |
Drag and drop to sort the hotel guests in order of their arrivals.
Match Column A with Column B.
Column 1 | Column 2 |
---|---|
Gross profit in a restaurant | |
Food costs | |
Balance sheet |
Column 1 | Column 2 |
---|---|
Businesses need | |
Overheads | |
GST |
Drag and drop to complete the Cash Float Record Sheet.
Notes | Number | Amount | Coins | Number | Amount |
---|---|---|---|---|---|
$100 | $2 | 35 | |||
$50 | 1 | $1 | 50 | $50 | |
$20 | 5 | 50c | 30 | ||
$10 | 5 | $50 | 20c | 25 | |
$5 | 15 | 10c | 80 | ||
5c | 40 | $2 | |||
Total Notes | $275 | Total Coins | |||
Total Notes | |||||
Float Total |
Drag and drop to show the correct order of procedure.
A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.
On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.
Tax Invoice | |||
---|---|---|---|
To: Wyatt Hotel 116 Larkin Pde Cannington WA 6107 Date: 24 March 2015 |
Smiths Laundry Supplies 75A Donne Street Cannington WA 6107 ABN: 47 123 455 271 |
||
Quantity | Description of Supply | Unit Price | Total |
5 | Laundry Powder 5 Kg | $15.00 | $75.00 |
40 | Wired Coathangers | $0.30 | $12.00 |
20 | Pre stain Spray 200mL | $2.00 | $40.00 |
10 | Bleach 5L | $12.00 | $120.00 |
SUBTOTAL | $ | ||
GST | $ | ||
TOTAL Amount Payable | $ |
A room for one night costs $135.50 A guest gives you $200.
How much change should the guest receive? $
Drag and drop the correct change.
It is important that you understand how to select laundry methods according to labelling. There are many symbols used, such as those for wash, bleach, dry clean, tumble dry, and iron. Symbols usually have written information as well.
Match the meanings with the symbols.
Write in the correct answers.
Drag and drop the stock into order according to stock rotation procedures.
Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.
Write in the correct answers.
Product | Number Ordered | Number Received | Backorder |
---|---|---|---|
Bath towels | 100 | 45 | |
Bath mats | 35 | 20 | |
Pillow cases | 70 | 28 | |
QB sheet sets | 30 | 15 | |
QB Blankets | 15 | 7 | |
Kettles | 10 | 10 | |
Fridges | 10 | 3 |
Drag and drop the correct answers to complete the sentences.
Match the word with its meaning. Click on the correct answer.
1. stock level | quantity of goods kept on hand | older stock is used before newer stock |
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2. thermometer | regulates temperature of a fridge | instrument for measuring temperature |
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3. boiling point | of water is reached at 100°C | of water is 0°C |
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4. pay period | number of days over which an employee gets paid | records the total hours and minutes worked during a pay period |
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5. total | to find the value of something using maths | result obtained from adding |
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Complete the following timesheet.
Employee: Emma | Week Ending: 17/10/2015 | |||||
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | |
---|---|---|---|---|---|---|
Start Time | 7:00am | am | 8:00am | pm | 8:00am | 8:00am |
Lunch | 11:00-12:00 | 11:00-12:00 | 11:30-12:30 | No break | 11:30-12:30 | No break |
Finish Time | pm | 4:00pm | 3:00pm | 5:00pm | pm | 11:30am |
Total hours for the day | 9 hours | 8 hours | hours | 4 hours | 7 hours | hours |
Total hours for the week | hours |
Write in the correct 24 hour times. One has been done for you.
4:15 am : | 9:30 pm : | 8:50 am : | 5:00 pm : | 12:10 am : | 6:45 pm : |
Read the temperature on the thermometers and temperature gauges and choose the best answer.
Click on the best answer.
1. A complaint may be | answering for your own actions | a grievance against another worker | . |
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2. If someone yells at you at work it is called | harassment | discriminating language | . |
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3. EEO is about making sure that workplaces are | fair | unfair | to all people. |
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4. Employers have the responsibility of providing a | safe | friendly | workplace. |
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5. A functional workplace has employees who understand the | rights | rules | and responsibilities. |
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Drag and drop to show the correct procedure
Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.
John works in a very busy kitchen. He often leaves the pot handles pointing over the edge of the stove. Staff often walk past the stove.
Date | Identify hazard | Level of risk 2 - 4 |
Severity of risk 2 - 4 |
How to rectify hazard | Who will rectify |
When by | Review |
---|---|---|---|---|---|---|---|
Jack Benson manages the front of house staff. He is concerned that staff are taking too many short breaks. He wants to remind them that paid morning and afternoon tea breaks are 10 minutes each, and lunch is strictly 60 minutes.
He sends an email to all front of house staff and a copy to Jill Benson.
Drag and drop from the Word box to create the email.
Name of Employee | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
---|---|---|---|---|---|---|---|
Matt Hopkins | |||||||
Rebecca Wilson | |||||||
Booking Form | |
---|---|
First Name | |
Last Name | |
Contact Number | |
Booking Date | |
Booking Time | |
Seating | |
Special Requirements | |
Number of Guests |
Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.
Drag and drop to complete the sentences.
Click on the three correct answers.
This Evacuation Plan shows: |
---|
you are on the 2nd floor |
the location of entrances |
the location of fire extinguishers |
you are in room 210 |
the locations of exits |
Click on the three correct answers.
In case of fire you should: |
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take everyone to the smallest room |
activate the alarm |
remove everyone from danger |
close all doors and windows |
open all windows and doors |
Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.
Column 1 | Column 2 |
---|---|
Relish | |
Seafood Risotto | |
Index | |
Marinated chicken wings | |
Lemon Curd Tart |