- -Able to understand how to take an order for individuals or multiple guests.
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Show Me!Taking an Order
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When taking an order you need to be:
Food and beverage staff need a good command of:
- order procedure
Basic instructions for taking orders
- prepare yourself
- understand the menu
- have a pen and docket book, or POS device
- approach the table
- smile, maintain eye contact
- hand out menus and state specials
- make recommendations if asked
- ask if drinks are required
- take the order for drinks or food, complete information on docket or POS
- table number
- number of guests
- the order
- time of order
- docket needs to be clear and concise
- use agreed abbreviations to avoid confusion in the kitchen
- repeat the order
- to avoid mistakes
- upsell, eg ask if they would like bread or salad
- before leaving
- thank the guests politely
- collect menus
- place order in kitchen - via POS or hand docket
There are 2 parts in this section.1. The Glossary
The glossary lists the more difficult words related to the topic in alphabetical order. The glossary also gives the meaning for each word.2. Look, Cover, Write, Check!
This activity gives you practice at remembering and writing the words from the glossary.
Do It: OrdersJump to Activities
Do It: Taking an Order
Taking an order is a skilful art. You need to be efficient, professional and personable. Every food and beverage service staff member needs good command of order procedure and language to ensure each guest has a positive experience and will return.
Do It: Taking an Order for an Individual
Ms Smith is in the restaurant and would like to place an order for the dinner menu. Her waitress takes her order and makes a few recommendations.
Do It: Taking Multiple Guest Orders
Check ItCheck It QuizTaking Orders
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- Show Me
- Say It
- Do It
- Check It