Student Outcome
  • -Able to understand how to take an order for individuals or multiple guests.

Taking Orders

Click on the Play button to start the introduction video.

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  • Show Me!

  • Show Me!

    Taking an Order

    Click on the Play button to start the video.

    Click to read a summary of the video

    When taking an order you need to be:

    • efficient
    • professional
    • personable

    Food and beverage staff need a good command of:

    • order procedure
    • language

    Basic instructions for taking orders

    • prepare yourself
      • understand the menu
      • have a pen and docket book, or POS device
    • approach the table
      • smile, maintain eye contact
      • hand out menus and state specials
      • make recommendations if asked
      • ask if drinks are required
    • take the order for drinks or food, complete information on docket or POS
      • table number
      • number of guests
      • the order
      • time of order
    • docket needs to be clear and concise
      • use agreed abbreviations to avoid confusion in the kitchen
    • repeat the order
      • to avoid mistakes
      • upsell, eg ask if they would like bread or salad
    • before leaving
      • thank the guests politely
      • collect menus
    • place order in kitchen - via POS or hand docket
  • Say It

    There are 2 parts in this section.

    1. The Glossary

    The glossary lists the more difficult words related to the topic in alphabetical order. The glossary also gives the meaning for each word.

    2. Look, Cover, Write, Check!

    This activity gives you practice at remembering and writing the words from the glossary.

  • The Glossary

  • Do It: Orders

    Jump to Activities
  • Do It: Taking an Order

    Taking an order is a skilful art. You need to be efficient, professional and personable. Every food and beverage service staff member needs good command of order procedure and language to ensure each guest has a positive experience and will return.

  • Do It: Taking an Order for an Individual

    Ms Smith is in the restaurant and would like to place an order for the dinner menu. Her waitress takes her order and makes a few recommendations.

  • Do It: Taking Multiple Guest Orders

Check It

Check It Quiz

Click on Taking Orders to begin.

Additional Resources:
Docket

Taking Orders
  • Introduction
  • Show Me
  • Say It
  • Do It
  • Check It

Look, Cover, Write, Check!

Try to memorise the following word.
When you are ready, click the mouse in the textbox below and try to spell the word correctly.
  • efficient
  • professional
  • personable
  • procedure
  • docket
  • order
  • multiple
  • entree
  • sequence
  • POS device

Taking an Order

- Prepare your docket book. - Approach the table with a smile. - State the specials of the day. - Note the number of guests and take the order. - Repeat the order. - Thank the guests and collect the menus.
Click on TRUE or FALSE.
When taking an order, the waiter should smile at the guests.
True
False
The waiter does not need to know who ordered each meal.
True
False
When taking an order, the waiter should write down the number of guests and their orders.
True
False
After taking an order it is important to repeat the order back to the customers.
True
False
After taking the customer order, state the 'specials of the day'.
True
False
When all guests are happy with the order, thank them politely and collect all menus.
True
False

Taking an Order for an Individual

Listen to the waitress taking an order.
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Drag and drop Ms Smith's order to the order docket.
Rump Steak
Sweet & Sour Octopus
Apple Pie
Thai Fish Cakes
Shrimp Cocktail
Tip of Sirloin
Chicken & Bacon Carbonara
Glass of Wine
Glass of Lemonade

Taking Multiple Guest Orders

Look at the docket and click the correct answer.
The number of guests ordering at this table is four.
True
False
The order was taken by Shell.
True
False
The guest at seat 3 ordered 1/2 a dozen oysters for the entree.
True
False
The guests at seats 2 and 4 ordered the eye fillet as a main.
True
False
One guest ordered the pig suckling as a main.
True
False
Two guests ordered pear for dessert.
True
False
The guest at seat 1 ordered a souffle for dessert.
True
False
The guests at seats 2 and 3 both ordered choc pudding for dessert.
True
False