More Help
More Help blurb text to go here when written.
More Help blurb text to go here when written.
Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.
On 7th October Dave did a pre-departure check on the minibus.
Select the correct answer.
Drag and drop the word to its meaning.
| 2 weights maximum | 3 weights maximum | 3 weights maximum |
|---|---|---|
 |
 |
 |
Drag and drop the weights to match the measurement shown on the scales.
Click on the correct answer.
NODES Restaurant has 15 portions of prawns and 15 portions of steaks prepared. Orders are taken for 8 prawn and 4 steak dishes.
6 |
7 |
8 |
9 |
8 |
9 |
10 |
11 |
Twelve portions of Lime Tart and 8 portions of Cheesecake are left. Wait staff take orders for 9 Lime Tart and 3 Cheesecake desserts.
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4 |
5 |
6 |
3 |
4 |
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6 |
| 16 People | Half | Unit | |
|---|---|---|---|
| Eggs (55grams) | 9 | 5 | each |
| Castor Sugar | 310 | grams | |
| Plain Flour | 220 | grams | |
| Cocoa Powder | 60 | grams | |
| Salted Butter | 20 | grams | |
| Cream | 250 | mL | |
| Black Cherries | 200 | grams | |
| Masala | 100 | mL | |
| Chocolate | 250 | grams |
The Chocolate Gateaux SRC caters for 16 people.
Halve the ingredients. Write in your answers.
Click on the correct answer.
 How much oil is in the jug? |
|---|
|
350mL
0.3L
450mL
0.5L
|
 How much water is in the jug? |
|---|
|
1.3L
13L
1200mL
1.2L
|
| 4500mL = |
|---|
|
45L
4.5L
4L
5L
|
Write the correct answer in the gap.
| Question 1 | 50g, 100g, g, 200g |
|---|
| Question 2 | Question 3 |
|---|---|
The measurements increase in increments of
mL
|
This dial increases in increments of
°C
|
Click on the best answer.
| 1. The order is for Table No | 1 |
11 |
2 |
12 |
|---|
| 2. The order was taken by | Jo |
John |
Joe |
Jon |
|---|
| 3. The order was taken at | 1:51pm |
1:15am |
5:15pm |
1:15pm |
|---|
| 4. The order is for | 3 |
15 |
4 |
2 |
customers. |
|---|
| 5. Two customers ordered | fish |
eye fillet |
suckling pig |
oysters |
for their main. |
|---|
Type the correct answer in the box.
Select the correct temperature and Food Safety Zone.
 |
 |
 |
Write in the correct answers.
| 1. How many regular beers have been ordered? |
| 2. MS served Table . |
| 3. Table 4 had customers. |
| 4. What was the total number of drinks ordered from Tables 8, 4 and 9? |
| 5. How many nips of bourbon were required? |
How much liquid is in the jug? Drag and drop the correct amount and unit of measurement.
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Amount
Unit
|
Amount
Unit
|
Amount
Unit
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600
mL
300
mL
1200
mL
1100
g
1300
kg
800
70
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Scenario
On Monday 24th June, Shane, a new hospitality trainee, is preparing fillings for sandwiches to be made and presented for a conference morning tea at 10am. Shane needs to complete the preparation by 9:45am.
Each food item needs to be correctly labelled with the name of the food, when it was prepared and who prepared it.
Match the information in Column 1 to the correct answer in Column 2.
SRCCocktail: Blackberry Heaven |
|
|---|---|
| Portion: 5 | |
| Ingredients |
Notes - double recipe |
| 200g blackberries | |
| 500mL lemonade | |
| 200mL vodka (chilled) | |
| 250mL chilled raspberry juice | |
| 1/2 cup crushed ice | |
The SRC for 'Blackberry Heaven' caters for 5 portions. Adjust the ingredients to cater for 10 portions.
Drag the sign to the correct description.
Match the meanings to the words.
Click and drag the information to complete the luggage label.
Click on the correct word.
| Copyright gives authors the right to | distribute |
trademark |
copies of their own work. |
|---|
| A copyright is a law that allows people to use anyone's creation | without |
with |
permission. |
|---|
| A tour operator | can |
cannot |
change the work of another person without getting permission. |
|---|
Select on the correct answer.
Select the correct answer.
Drag and drop the correct three to fit each category.
| Terms and Conditions will have information on: | Clients may take home: | A travel agent may research: |
|---|---|---|
Your customer will be flying from Darwin to New York and wants to know what transport will be available in New York.
Click on the best two words to use with a Search Engine.
New York |
car hire |
trains |
transport |
Darwin |
New Orleans |
Drag and drop to complete the sentences.
Select the correct answer.
| 1. The tour guide organised |
|
groups on easy tracks. | ||||
| 2. The expected time for the Gully Track was |
|
minutes. | ||||
| 3. The total head count was |
|
|||||
| 4. The tour guide did a |
|
count for each group on return. | ||||
| 5. How many tourists did not return? |
|
|||||
| 6. The tourists on the Lookout Track took |
|
minutes. |
Use the table to find the ingredients and work out the ratios.
| Type of Coffee | Ingredients | Ratios |
|---|---|---|
| Flat White | ||
| Long Black | ||
| Cappuccino |
1. Click on the documents that can be accepted as Proof of Age.
proof of age card |
passport |
debit card |
student card |
2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.
| It is the 16th of September 2015 | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Patron | Date of Birth | Age | Remain on Premises | |||||||
| Paul | 17/3/1995 | 20 |
|
|||||||
| Christine | 28/2/1998 |
|
|
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| It is the 3rd of March 2014 | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Patron | Date of Birth | Age | Remain on Premises | |||||||
| Lynda | 19/6/1995 |
|
Yes | |||||||
| David | 16/1/1998 |
|
|
|||||||
Click on the correct answer.
| An example of an online information system is an e-brochure. | True |
False |
|---|---|---|
| The Internet connects computers to other computers in the world. | True |
False |
| An e-brochure is an electronic form of a printed brochure. | True |
False |
| Search Engines search for information on a GDS. | True |
False |
| A company website can be used to find information on accommodation and tariffs. | True |
False |
Click on the 6 things the Housekeeping Department is responsible for.
guests' laundry |
emptying bins |
inspecting the swimming pool |
restocking shampoo and soap |
cleaning most public areas |
repairs |
checking room appliances work |
checking guests in |
handing out keys |
dusting |
Drag and drop to sort the hotel guests in order of their arrivals.
Match Column A with Column B.
| Column 1 | Column 2 |
|---|---|
| Gross profit in a bar | |
| Beverage costs | |
| Profit and loss statement |
| Column 1 | Column 2 |
|---|---|
| Businesses need | |
| Overheads | |
| GST |
Drag and drop to complete the Cash Float Record Sheet.
| Notes | Number | Amount | Coins | Number | Amount |
|---|---|---|---|---|---|
| $100 | $2 | 20 | |||
| $50 | 2 | $1 | 20 | $20 | |
| $20 | 2 | $40 | 50c | 10 | $5 |
| $10 | 5 | 20c | 30 | ||
| $5 | 7 | 10c | 30 | ||
| 5c | 20 | ||||
| Total Notes | Total Coins | ||||
| Total Notes | 225 | ||||
| Float Total | |||||
Drag and drop to show the correct order of procedure.
A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.
On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.
| Tax Invoice | |||
|---|---|---|---|
|
To: Wyatt Hotel 116 Larkin Pde Cannington WA 6107 Date: 24 March 2015 |
Smiths Laundry Supplies75A Donne Street Cannington WA 6107 ABN: 47 123 455 271 |
||
| Quantity | Description of Supply | Unit Price | Total |
| 10 | Laundry Powder 5 Kg | $15.00 | $150.00 |
| 30 | Wired Coathangers | $0.30 | $9.00 |
| 25 | Pre stain Spray 200mL | $2.00 | $50.00 |
| 8 | Bleach 5L | $12.00 | $96.00 |
| SUBTOTAL | $ | ||
| GST | $ | ||
| TOTAL Amount Payable | $ | ||
Mr Jones was charge $85.50 for a meal. He gives the cashier $100.
He receives $ change.
Drag and drop the correct change.
It is important that you understand how to select laundry methods according to labelling. There are many symbols used, such as those for wash, bleach, dry clean, tumble dry, and iron. Symbols usually have written information as well.
Match the meanings with the symbols.
Write in the correct answers.
Drag and drop the stock into order according to stock rotation procedures.
Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.
Write in the correct answers.
| Product | Number Ordered | Number Received | Backorder |
|---|---|---|---|
| Bath towels | 100 | 65 | |
| Hand towels | 60 | 45 | |
| Pillow cases | 50 | 24 | |
| Single bed sheet sets | 35 | 10 | |
| Single bed blankets | 15 | 9 | |
| Toasters | 10 | 6 | |
| Fridges | 10 | 10 |
Drag and drop the correct answers to complete the sentences.
Match the word with its meaning. Click on the correct answer.
| 1. stocktake | quantity of goods kept on hand | counting of stock and the value calculated |
|---|
| 2. thermostat | regulates temperature of a fridge | checks the accuracy of a measuring instrument |
|---|
| 3. am | indicates time period from midnight to midday | indicates time period from midday to midnight |
|---|
| 4. timesheet | records the total hours and minutes worked during a pay period | number of days over which an employee gets paid |
|---|
| 5. majority | larger part of a group | smaller part of a group |
|---|
Complete the following timesheet.
 |
||||||
| Employee: Mick | Week Ending: 19/10/2015 | |||||
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | |
|---|---|---|---|---|---|---|
| Start Time | 7:00am | 8:00am | 7:00am | pm | am | 8:00am |
| Lunch | 11:00-12:00 | 11:00-12:00 | 11:00-12:00 | No break | 11:30-12:30 | No break |
| Finish Time | 4:00pm | 4:00pm | pm | 5:00pm | 4:00pm | am |
| Total hours for the day | hours | hours | 8 hours | 3 hours | 7 hours | 3.5 hours |
| Total hours for the week | hours | |||||
Write in the correct 24 hour times. One has been done for you.
 |
 |
 |
 |
 |
 |
| 4:15 pm : | 9:30 am : | 8:00 pm : | 5:25 am : | 12:10 pm : | 6:45 am : |
Read the temperature on the thermometers and temperature gauges and choose the best answer.
 |
 |
 |
 |
Click on the best answer.
| 1. A complaint may be | an official grievance against the employer | your rights to a fair wage | . |
|---|
| 2. Discrimination is the | unfair | fair | treatment of people based on race, gender, marital status, age, disability, religion, or sexual preference. |
|---|
| 3. EEO means | Equal Employment Officer | Equal Employment Opportunity | . |
|---|
| 4. Employees have the responsibility of following | solution | safety | procedures. |
|---|
| 5. Rights may refer to | safe working conditions | unlawful actions | . |
|---|
Drag and drop to show the correct procedure
Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.
Chris has spilled a tray of icecream on the floor in his rush to get food out to the customers. He pushes some of it out of the way and keeps on working.
| Date | Identify hazard | Level of risk 2 - 4 |
Severity of risk 2 - 4 |
How to rectify hazard | Who will rectify |
When by | Review |
|---|---|---|---|---|---|---|---|
Jill Benson, manager of the Royal Hotel, is concerned that the kitchen and bar staff are taking too many breaks during work hours. She wants to remind them that a paid morning tea break is limited to 15 minutes and lunch is strictly 1 hour.
She sends a memo to the kitchen and bar staff.
Drag and drop from the Word Box to create the memo.
| To: | |
|---|---|
| From: | |
| Date: | |
| Subject: | |
| Message |
(initials of sender)
|
| Name of Employee | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|---|
| Brad Johnson | |||||||
| Matt Hopkins |
Listen to the telephone conversation and complete the Room Service Request Form.
| Reversing is the process of converting waste into something useable again. | True |
False |
|---|---|---|
| Drink cans and glass are melted down and re-used for more cans and bottles. | True |
False |
| Recycling begins in the workplace and requires systems to be in place. | True |
False |
| Recycling bins are used for household waste. | True |
False |
| Paper, cardboard and glass can be recycled. | True |
False |
Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.
Drag and drop to complete the sentences.
Click on the three correct answers.
| This Evacuation Plan shows: |
|---|
you are on the ground floor |
you are in room 214 |
the locations of the way out |
the location of toilets |
the location of fire alarms |
Click on the three correct answers.
| In case of fire you should: |
|---|
leave the building |
leave via the elevator |
call the Fire Department 000 |
not use elevators |
call the ambulance 000 |
Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.
| Column 1 | Column 2 |
|---|---|
| Grilled barramundi | |
| Introduction | |
| Chilled tomato soup | |
| Pavlova | |
| Salads |