Course Readiness Quiz

Using Group: 5

Force: Group 1 Group 2 Group 3 Group 4 Group 5

Start Quiz

 
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Pre-Departure Checks

Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.

On 7th October Dave did a pre-departure check on the minibus.

Select the correct answer.

1. He found that the were unsafe.
2. He reported .
3. Another vehicle was used because the minibus .

Workflow

Drag and drop to complete the sentences.

workflow
order
cooperate
prioritise
time limits
mise en place
1. A good
 
plan determines the
 
in which tasks are carried out to make the work flow.
2. Kitchen staff must
 
with co-workers and
 
tasks to complete within specified.
3.
 
. For example,
 
must be completed so that food service is not affected.

Weighing

3 weights maximum 4 weights maximum 3 weights maximum

Drag and drop the weights to match the measurement shown on the scales.

Portions

Drag and drop to complete the sentences.

amount
preparation
dockets
Portions
total
how many
service
1. When running a restaurant you need to prepare the right
 
of food for the expected customers.
2. Prior to service the chef will inform the kitchen staff of the
 
needed. During service the kitchen will receive orders via
 
.
3.
 
ordered will be taken off the
 
so that the wait staff know
 
portions are left to sell.
4. Letting the waiters know helps provide great
 
and not disappoint customers.

Portion Calculations

You are preparing lunch for 15 people. The allowance for each guest will be 2 slices of pizza, 3 sausage rolls, a meat sandwich, a bottle of water and a glass of juice.

Write in the amounts you need to order.

Order form for ingredients: 15 pax
Item Per Person Total
Pizza 2
Sausage Rolls 3
Bread 2 30
Sliced Meat 80g g
Bottled Water 1
Orange Juice 120mL mL

Measuring Liquids

Click on the correct answer.


How much oil is in the jug?
50mL
150mL
0.1L
0.5L

How much water is in the jug?
1.8L
1800mL
17L
1.7L
3.5L
=
350mL
3500mL
35mL
3.5mL

Increments

Write the correct answer in the gap.

Question 1 25g, 50g, g, 100g
Question 2 Question 3
The measurements increase in increments of mL This dial increases in increments of °C

Docket Orders

Click on the best answer.

1. The order is for Table
8
5
3
4
2.
Carolyn
Carol
Carter
Cameron
 took the order.
3. The order was taken at
8am
18:00
08:00
8pm
4.
Two
Three
Four
Five
 people placed orders.
5. All of the customers ordered
the same
different
fish
trout
 entrees.

Venues

Type the correct answer in the box.

1. How many people could attend a banquet in Room A?
2. Which room would be best for a conference of 55 people? Room
3. If 160 people were in Room A what layout would most likely be used?
4. How many people would fit in Room C for a reception?
5. Which room holds the most people? Room

Understanding Temperatures

Select the correct temperature and Food Safety Zone.

Multiple Orders

Write in the correct answers.

1. How many people ordered bourbon and coke?
2. JF served Table .
3. Table 8 had customers.
4. What was the total number of drinks ordered from Tables 4, 8 and 2?
5. How many beers were ordered altogether?

Liquid Measurements

How much liquid is in the jug? Drag and drop the correct amount and unit of measurement.

Amount
Unit
Amount
Unit
Amount
Unit
900
mL
200
mL
1.8
L
1700
g
800
20

Food Labelling

Drag and drop the correct answers.

Scenario

It is Friday 29th April. Preparation for morning tea needs to be completed by 10:15am. The chef asks Ada to prepare ham and cheese fillings for sandwiches.

Each food item needs to be correctly labelled with the name of the food, when it was prepared and who prepared it.

food label
food label

Food Safety Zones

Click on the correct answer.

Cold meats need to be refrigerated between 1°C and 4°C.
True
False
Water boils at 80°C.
True
False
Foods should be reheated to 75°C or more.
True
False
Flour and sugar should be stored below 2°C.
True
False
It is safe to eat meat which has been kept at 12°C for 2 hours.
True
False
Water freezes at 0°C.
True
False

Halving

SRC
Cocktail: Blackberry Heaven
Portion: 10
Ingredients
 Notes - half recipe
400g blackberries
 
1L lemonade
 
400mL vodka (chilled)
 
500mL raspberry juice
 
1 cup crushed ice
 

The SRC for 'Blackberry Heaven' caters for 10 portions. Adjust the ingredients to cater for 5 portions.

200g blackberries
500mL lemonade
200mL vodka (chilled)
250mL raspberry juice
1/2 cup crushed ice
1/4 cup ice cubes
300g blackberries
200mL vodka (room temp)
400mL lemonade
1L raspberry juice

Safety Signs

Drag the sign to the correct description.

Prevent injuries. Keep back straight when lifting
Dangerous chemicals are locked in here
Shows the location of fire-fighting equipment
Personal Protective Equipment you must wear when handling chemicals
Do not touch this machine

Retail Terms

Click on the best answer.

What is an example of a product's features?
barcode
colour
price
Safety information is necessary to:
prevent injuries
explain features
care for a product
The use by date shows
how a product works
the shelf life
the price
The warranty of a product is the
shelf life of the product
benefits of a product
written guarantee
Storage
Safety
Warranty
 information tells how to avoid damage or spoilage of a product.
The good things about a product are its
feathers
benefits
conditions

Labelling Luggage

Click and drag the information to complete the luggage label.

Daylight
Nightlight
Black family
Brown family
Mrs Brown
443
334
434
5
4
The Brown family are checking into Room 443. They have 5 pieces of luggage and are travelling with the Daylight Tour Group.
Blue Ocean Resort
Name
 
Room
 
# Items
 
Tour Group
 

Copyright

Click on the correct word.

Copyright
allows
does not allow
 authors, musicians, and artists to make money from their creations.
It is
illegal
legal
 to use someone else's work without seeking their permission first.
A tour operator
can
cannot
 change the work of another person without getting permission.

Time Zones

Select on the correct answer.

1. The International Date Line is located hours from Greenwich.
2. If you travel east from Greenwich (when it is midday) across 5 Time Zones, the time will be
3. If you travel west from Greenwich (when it is midday) across 5 Time Zones, the time will be
4. If it is 13:00 at ZERO what time will it be in +2hours?
5. Sydney and Perth are separated by standard time zones.

Reservation Data

Drag and drop to the correct spaces.

 
 
 
 
 
 

Bill Jackson arrives at the Howland Hotel at 3pm on 25th July. He has a laptop and 2 suitcases. Bill will stay for 2 nights and dine in the restaurant the second night. Bill cannot eat wheat products. Bill will take a half day historical walking tour of Jasper on 26 July.

Video Platform Video Management Video Solutions Video Player Listen to this scenario
Vegetarian
Wheat free
27 July
2 suitcases, 1 laptop
26 July at 6:30pm
25 July 7:00pm
25 July 3:00pm
1 suitcase 1 laptop
Day trip to Jasper Tops 25 July. Departs 8:30
Half day historical walking tour of Jasper 26 July.

The Travel Agent

Drag and drop to the correct places.

client details
Information
tour packages
Internet
Terms & Conditions
cancellation fees
insurance
clients' file
Terms and Constellations
payable
1. A travel agent should document
 
and note client requests.
2.
 
on accommodation, flights and
 
may be found on the
 
.
3. The travel agent should point out specific information on the
 
, including
 
and travel
 
.
4. In the
 
a travel agent should note what has been discussed and when the client is expected to return.

Search Engines

Your client has requested information on packaged tours in the Northern Territory.

Click on the best two words to use with a Search Engine.

Northern Australia
Southern Territory
Northern Territory
trains
transport
tours

Maps

Drag and drop to complete the sentences.

the locations of Shopping Centres and Car Parks
the features shown on a map, and their symbols
to represent rivers and lakes
calculate distances
the location of information guides and bush tracks
1. Town Centre maps may show
 
2. A map legend shows
 
3. Maps use symbols and colour
 
4. Map scales help you to
 
5. A conservation park map may show
 

Head Counts

Click on the correct answer.

1. The tour guide organised 6 groups to go on different tracks.
True
False
2. The tour guide checked off each group but did not do a head count in all groups before they departed.
True
False
3. If 5 tourists departed on the Circuit Track, how many were there altogether?
37
35
33
4. If everyone returned from the Lookout Track, how many returned?
3
4
5
5. On which walk would the tour guide expect to find the missing tourists?
Gully Track
Ridge Path
Botany Trail
6. What is the most important thing a tour guide must do to ensure the safety of all his clients?
Head Count
Risk Assessment
First Aid Couse

Making Coffee

Use the table to find the ingredients and work out the ratios.

Type of Coffee Ingredients Ratios
Long Black
Flat White
Café Latte

Proof of Age

1. Click on the documents that can be accepted as Proof of Age.

loyalty card
proof of age card
driver licence
library card

2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.

It is the 3rd of March 2014
Patron Date of Birth Age Remain on Premises
Lynda 19/6/1995
16
17
18
19
20
Yes
David 16/1/1998
16
17
18
19
20
Yes
No
It is the 16th of September 2015
Patron Date of Birth Age Remain on Premises
Rachel 8/2/1998 17
Yes
No
Ray 10/3/1995
16
17
18
19
20
Yes
No

Online Systems

Click on the correct answer.

The intranet and extranet are online information systems used by travel agents.
True
False
Global Distribution System is a computer system used for making bookings.
True
False
An e-ticket is a paper ticket issued to the customer.
True
False
Search Engines are used to locate information on the Internet.
True
False
Government websites provide unreliable information.
True
False

Receptionist

Click on the 6 things a Front Desk receptionist may do.

clean the swimming pool
keep accurate records
attend to special needs of guests
receive payments
check televisions work
vacuum floors
communicate with Housekeeping
thank the guest for staying
replace soap and shampoo in rooms
allocate rooms to guests

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
16/4/15 at 12 midday
16th April 2015 at 3pm
1/5/2015 at 12 noon
1st May 2015 at 2pm
06/05/15 at 3pm
6th June 2015 at 3pm

Financial Management

Match Column A with Column B.

Column 1 Column 2
Net profit
Rack rate
Financial statement
Column 1 Column 2
Businesses need
Revenue
Fees and charges

Cash Floats

Drag and drop to complete the Cash Float Record Sheet

$100
$20
$60
$25
$5
$45
$7
$108
$255
$363
$40
$225
$55
$4
Notes Number Amount Coins Number Amount
$100   $225$50
$502
 
 $120
 
$203
 
 50c50
 
$105$50 20c25
 
$59
 
 10c70
 
    5c20$1
Total Notes$255 Total Coins
 
Total Notes
 
Float Total
 

Processing EFTPOS Transactions

Drag and drop to show the correct order of procedure.

The customer inserts or swipes the card in the EFTPOS machine.
Wait for processing.
The customer presses Savings, Cheque or Credit account.
The amount displayed is checked.
The customer enters a PIN or signs.
When approved, the customer is given the receipt.
The store copy is placed in the register.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 
7.
 

Tax Invoices and GST

A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.

On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.

Tax Invoice
Date: 7 July 2015

To: Nodes Hotel
45 Macquarie St
Darwin NT 0800 		From: Pete's Paper Supplies
33 Bennett St
Darwin NT 0800
ABN: 32 876 394 901
Details Unit Price Quantity Cost
Toilet rolls$0.30150$45.00
Tissues$0.80100$80.00
Serviettes (pack of 100)$1.0080$80.00
Paper Towel$0.80120$96.00
SUBTOTAL $
GST $
TOTAL Amount Payable $

Cash Transactions

Mr Jones was charged $118.50 for a meal. He gives the cashier $150.

He receives $ change.

Drag and drop the correct change.

Laundry

It is important that you understand how to select laundry methods according to labelling. There are many symbols used, such as those for wash, bleach, dry clean, tumble dry, and iron. Symbols usually have written information as well.

Match the meanings with the symbols.

Click on the image to zoom in
Permanent press dry cycle may be used.
Normal wash.
Cannot be bleached.
Use low heat iron.
Do not dryclean.

Ratios

Write in the correct answers.

Mix 7 parts bleach with 4 parts water. Write the ratio. :
Dilute 1 part vinegar with 1 part water. Write the ratio. :
Mix 5 parts water with 6 parts chemical. Write the ratio. :
A chemical is diluted in the ratio of 1:20. For every 1L of chemical you need L of water.
Dilute 150mL sanitiser with 550mL water. How many mL are there in total? mL

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Par Levels

The Bar Manager needs to order wine and other supplies. He checks the units on hand against the Par Level and calculates how many units to order.

Write in the correct answers.

Product Par Level Units on hand Units to order
Red Dog Shiraz140120
Black Dog Merlot9570
Pink Pussy Rose8029
White Cat Riesling6015
Soda Water (packs)357
500mL Orange Juice104
Fresh Lemons100

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Customer Food Satisfaction
horizontal
33
10
popular
No. of customers
Customer Service Survey
vertical
22
40
5
unpopular
The title of the graph is
 
.
The
 
axis shows the customer responses.
The food was rated as excellent by
 
customers
Less than
 
customers rated the food as poor.
The graph shows that the restaurant was
 
.

Terminology

Match the word with its meaning. Click on the correct answer.

1. calibrate
to check the accuracy of a measuring instrument
instrument for measuring temperature
2. freezing point
of water is 0°C
of water is reached at 100°C
3. digital clock
has a clockface, 12 numbers and 2 hands
displays time in electronic numbers
4. calculate
to find the value of something using maths
result obtained from adding
5. stocktake
quantity of goods kept on hand
counting of stock and the value calculated

Timesheets

Complete the following timesheet.

Employee: Craig Week Ending: 25/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time 7:00am 7:00am am pm 8:00am 7:00am
Lunch 11:00-12:00 11:00-12:00 11:00-12:00 No break 11:30-12:30 No break
Finish Time 2:00pm 4:00pm 4:00pm 4:00pm pm am
Total hours for the day hours hours 7 hours 3 hours 8 hours 3.5 hours
Total hours for the week hours

Time

Write in the correct 24 hour times. One has been done for you.

3:30 am : 1:50 am : 5:00 pm : 12:15 am : 4:45 pm : 7:55 pm :

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Policies

Click on the best answer.

1. Harassment may also be called
bullying
friendship
.
2. If you call someone 'gay' you are
using discriminating language
being friendly
.
3. The policy designed to keep workers safe is known as
OHS
WHS
.
4. Responsibility means
being accountable for your own actions
being paid a fair wage
.
5.
EPE
PPE
equipment must be worn if you are handling chemicals.

Cleaning a Meat Slicer

Drag and drop to show the correct procedure

Turn off
Unplug
Dismantle
removable
paper towel
Reassemble
Turn on
Plug in
clean water
1.
 
the meat slicer and set the blade to '0'.
2.
 
the slicer.
3.
 
equipment as shown by supervisor.
4. Wash all
 
parts and slicer with hot, soapy water.
5. Rinse all removable parts and machine with clean water.
6. Use sanitiser and
 
to do a final clean of slicer.
7.
 
the slicer.
8. Check all guards are in place.

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

Jane is a kitchen hand. She is in charge of washing up and storing all kitchen items. She puts the kitchen utensils in one big drawer, including the knives.

Date Identify hazard Level of risk
2 - 4		 Severity of
risk 2 - 4		 How to rectify hazard Who will
rectify		 When by Review
               
20 October
Knives in same drawer as other utensils. Could easily cut fingers.
4
2
Relocate knives to drawer on their own.
Jane
Within a week
27 October
3
Staff
John must point pot handles pot handles in the other direction.

Memos

Sam Neilson, owner of the Platypus Restaurant, is concerned that the kitchen and wait staff are having meals and snacks from the kitchen, and not paying for them. He wants to remind them that food eaten must be paid for in full at the end of each working week.

He sends a memo to all kitchen and wait staff.

Drag and drop from the Word Box to create the memo.

Please remember that meals and snacks taken from the kitchen can be paid monthly.
Please remember that meals and snacks taken from the kitchen must be paid for in full at the end of each working week.
All kitchen and wait staff
Jack Benson
Sam Neilson
Meals after work
4/07/15
Meals and snacks
Kitchen staff
SN
NS
To:
 
From:
 
Date:
 
Subject:
 
Message
 
(initials of sender)
 

Work Plan

From the information on the Work Plan answer TRUE or FALSE.

Work starts at 8 o'clock.
True
False
Everyone leaves work at 6 o'clock.
True
False
Lunch goes for 60 minutes.
True
False
Morning tea is at 11:00.
True
False
At 2 o'clock individuals work on tasks.
True
False
The day's progress is reviewed at 5:00.
True
False

Recording Telephone Messages - From a Supplier

Listen to the scenario and complete the message. Click on the correct answers.

Click the play button below to listen to the scenario. Video Platform Video Management Video Solutions Video Player
Sue
Sam
Steve
13/9
13/10
13/11
1pm
10pm
10am
Sam
Fred
Finn
03 9533 9592
03 9533 5929
09 9533 9533
Fred
Sam
Finn

Environmental Strategies

Click on TRUE or FALSE.
Businesses can be more energy efficient by maximising natural light.
True
False
Recycling reduces the amount of rubbish going into landfills.
True
False
Hotels that install water-saving shower heads are poor managers of water.
True
False
A sustainable business is one that reduces, re-uses, recycles and recovers.
True
False
Paper recycling bins will not reduce waste management.
True
False

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. Exposure to chemicals can occur through
 
,inhalation, or swallowing.
2. The 'Spa Clean' SDS gives
 
on how to storethe product.
3. Containers must be
 
properly at all times.
4. A cool, dry, well
 
place is
 
forsafe storage.
5. 'Spa Clean' must not be kept near
 
and moisture.
touching
swallowing
information
informative
closed
open
ventilated
variety
unnecessary
essential
acids
acidity

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
the locations of the way out
you are on the ground floor
you are in room 214
the location of fire alarms
the location of toilets

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
remove everyone from danger
not use elevators
take everyone to the smallest room
activate the alarm
leave via the elevator

Research - Books

Click on image to enlarge

Use this Index page to help you match the information in Column 1 to the correct pages in Column 2.

Column 1 Column 2
Joy Pops
Bean Mix Salad
Eggplant Lasagne
Beef Stew
Coconut Smoothie