4

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and the ones that need further study are in red

5

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When you have completed all the above topics, you can do the Course Ready Quiz.

 
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6 Course readiness certificate

Course readiness certificate

Congratulations!!

You are now course ready for the certificate of your choosing.

Present your 'Course Readiness' certificate to your trainer, as evidence of completion.

Research - Books

Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.

Column 1 Column 2
Grilled barramundi
Introduction
Chilled tomato soup
Pavlova
Salads

Recording Telephone Messages - From a Supplier

Listen to the scenario and complete the message. Click on the correct answers.

Click the play button below to listen to the scenario. Video Platform Video Management Video Solutions Video Player
Sue
Sam
Steve
13/9
13/10
13/11
1pm
10pm
10am
Sam
Fred
Finn
03 9533 9592
03 9533 5929
09 9533 9533
Fred
Sam
Finn

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
you are on the 2nd floor
the location of entrances
the location of fire extinguishers
you are in room 210
the locations of exits

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
take everyone to the smallest room
activate the alarm
remove everyone from danger
close all doors and windows
open all windows and doors

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. 'Amazing' is a
 
hard
 
.
2. The 'Amazing' label gives information on suitability, First Aid and
 
.
3. It is important to avoid contact with
 
when using 'Amazing'.
4. If 'Amazing' is swallowed,
 
.
5. For degreasing, 'Amazing' should be diluted in a ratio of
 
.
suitability
multi-purpose
directions
1 to 5
1 to 15
eyes
ears
nose
induce vomiting
do not induce vomiting
surface cleaner

Recycling

Click on TRUE or FALSE.
Reversing is the process of converting waste into something useable again.
True
False
Drink cans and glass are melted down and re-used for more cans and bottles.
True
False
Recycling begins in the workplace and requires systems to be in place.
True
False
Recycling bins are used for household waste.
True
False
Paper, cardboard and glass can be recycled.
True
False

Work Plan

From the information on the Work Plan answer TRUE or FALSE.

Work starts at 8 o'clock.
True
False
Everyone leaves work at 6 o'clock.
True
False
Lunch goes for 60 minutes.
True
False
Morning tea is at 11:00.
True
False
At 2 o'clock individuals work on tasks.
True
False
The day's progress is reviewed at 5:00.
True
False

Memos

Sam Neilson, owner of the Platypus Restaurant, is concerned that the kitchen and wait staff are having meals and snacks from the kitchen, and not paying for them. He wants to remind them that food eaten must be paid for in full at the end of each working week.

He sends a memo to all kitchen and wait staff.

Drag and drop from the Word Box to create the memo.

Please remember that meals and snacks taken from the kitchen can be paid monthly.
Please remember that meals and snacks taken from the kitchen must be paid for in full at the end of each working week.
All kitchen and wait staff
Jack Benson
Sam Neilson
Meals after work
4/07/15
Meals and snacks
Kitchen staff
SN
NS
To:
 
From:
 
Date:
 
Subject:
 
Message
 
(initials of sender)
 

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

John works in a very busy kitchen. He often leaves the pot handles pointing over the edge of the stove. Staff often walk past the stove.

Date Identify hazard Level of risk
2 - 4
Severity of
risk 2 - 4
How to rectify hazard Who will
rectify
When by Review
               
16 March
Pot handles pointing over edge of stove. Could be bumped and contents spilled, causing burns.
4
3
John must point pot handles pot handles in the other direction.
John
Immediately
Ongoing checks
2
All staff
Clean up immediately

Hand Washing

Drag and drop to show the correct procedure

Wet your hands.
Apply soap.
Lather and scrub for 20 seconds.
Rinse for 10 seconds.
Turn off tap.
Dry your hands.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 

Policies

Click on the best answer.

1. A complaint is
an official record of grievance
using discriminating language
.
2. Discrimination is
a racial grievance
unfair treatment of another person based on race
.
3. WHS means
Workplace Health and Safety
Workplace Health and Security
.
4. When you are given duties they become your
rights
responsibilities
.
5. Safety clothing is called
Personal Protective Equipment
Personal Protection Suit
.

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Time

Write in the correct 24 hour times. One has been done for you.

4:15 am : 9:30 pm : 8:50 am : 5:00 pm : 12:10 am : 6:45 pm :

Timesheets

Complete the following timesheet.

Employee: Amelia Week Ending: 23/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time am 7:00am 7:00am pm 8:00am 7:00am
Lunch 11:00-12:00 11:00-12:00 11:00-12:00 No break 11:30-12:30 No break
Finish Time 4:00pm 5:00pm pm 6:00pm 4:00pm am
Total hours for the day 8 hours hours 7 hours 4 hours hours 4.5 hours
Total hours for the week hours

Terminology

Match the word with its meaning. Click on the correct answer.

1. calibrate
to check the accuracy of a measuring instrument
instrument for measuring temperature
2. freezing point
of water is 0°C
of water is reached at 100°C
3. digital clock
has a clockface, 12 numbers and 2 hands
displays time in electronic numbers
4. calculate
to find the value of something using maths
result obtained from adding
5. stocktake
quantity of goods kept on hand
counting of stock and the value calculated

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Water
vertical
562.8L
218.3L
reduction
Waste
Energy
horizontal
diagonal
377L
595.3L
production
The title of the graph is
 
Usage.
The
 
axis shows the litres per guest per night.
In the second year
 
of water was used per guest per night.
Between Year One and Year Three the water usage decreased by
 
per guest per night.
The Crowne Plaza Melbourne had a
 
in the use of water over three years.

Backorders

Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.

Write in the correct answers.

Product Number Ordered Number Received Backorder
Bath towels10045
Bath mats3520
Pillow cases7028
QB sheet sets3015
QB Blankets157
Kettles1010
Fridges103

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Ratios

Write in the correct answers.

Mix 1 part chemical with 1 part water. Write the ratio. :
Dilute 7 parts water with 3 parts detergent. Write the ratio. :
Mix 1 part bleach with 9 parts water. Write the ratio. :
A chemical is diluted in the ratio of 1:25. For every 1L of chemical you need L of water.
Dilute 350mL bleach with 500mL water. How many mL are there in total? mL

Cash Transactions

The Smith family is charged $173.50 for two nights of accommodation. Mr Smith gives the receptionist $200.

How much change should Mr Smith receive? $

Drag and drop the correct change.

Tax Invoices and GST

A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.

On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.

Tax Invoice
Date: 7 July 2015

To: Nodes Hotel
45 Macquarie St
Darwin NT 0800
From: Pete's Paper Supplies
33 Bennett St
Darwin NT 0800
ABN: 32 876 394 901

Details Unit Price Quantity Cost
Toilet rolls$0.30150$45.00
Tissues$0.80100$80.00
Serviettes (pack of 100)$1.0080$80.00
Paper Towel$0.80120$96.00
SUBTOTAL $
GST $
TOTAL Amount Payable $

Closing a Payment Point

Drag and drop to show the correct order of procedure.

Remove all cash and non-cash transactions from the register.
Separate the float from the rest of the cash.
Count the cash.
Calculate the non-cash receipts accurately.
Record the total takings on a counting sheet.
Check the balance of the register against the sum recorded.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 

Cash Floats

Drag and drop to complete the Cash Float Record Sheet.

$40
$100
$50
$6
$35
$3
$1
$225
$75
$300
$45
$255
$60
$4
Notes Number Amount Coins Number Amount
$100   $220
 
$502
 
$120$20
$202$40 50c10$5
$105
 
20c30
 
$57
 
10c30
 
    5c20
 
Total Notes
 
Total Coins
 
Total Notes225
Float Total
 

Financial Management

Match Column A with Column B.

Column 1 Column 2
Gross profit in a restaurant
Food costs
Balance sheet
Column 1 Column 2
Businesses need
Overheads
GST

Retail Terms

Click on the best answer.

What is an example of a product's features?
barcode
colour
price
Safety information is necessary to:
prevent injuries
explain features
care for a product
The use by date shows
how a product works
the shelf life
the price
The warranty of a product is the
shelf life of the product
benefits of a product
written guarantee
Storage
Safety
Warranty
information tells how to avoid damage or spoilage of a product.
The good things about a product are its
feathers
benefits
conditions

Time Zones

Select on the correct answer.

1. If you travel from one Time Zone to another you change your clock by
2. If you travel east from Greenwich (when it is midday) across 3 Time Zones, the time will be
3. If you travel west from Greenwich (when it is midday) across 8 Time Zones, the time will be
4. If it is 03:00 at ZERO what time will it be in -2hours?
5. You are working in a travel agency in Brisbane and you phone a client in Perth at 11:00 AEST.
    What time is it in Perth?

Reservation Data

Select the correct answer.

1. Colin Bowen lives in
2. Colin will be in Room
3. Check-in was on
4. Colin Bowen has items of luggage.
5. Colin will need to have food.
6. Colin has booked a trip to Jasper Tops.

The Travel Agent

Click on the three correct answers.

The travel agent gives the
client information on:
  The travel agent may
give the client:
  An Agency's Terms and Conditions
give information on:
accommodation
 
brochures
 
restaurants
music
 
price lists
 
cancellation fees
flights
 
borders
 
travel insurance
tariffs
 
timetables
 
deposits

Maps

Drag and drop to complete the sentences.

historic town walks
a symbol for an airport
to represent boundaries
the direction of North on a map
the location of toilets and historic sites
1. A street map may be used for
 
2. A map legend may show
 
3. Maps use symbols and colour
 
4. A North Point diagram shows
 
5. A conservation park map may show
 

Head Counts

Select the correct answer.

1. The tour guide organised
4
5
6
7
groups to go on different tracks.
2. The expected time for the Circuit Track was
30
40
45
60
minutes.
3. The total head count was
30
33
36
39
 
4. The tour guide did a
head
hat
track
trail
count for each group on departure.
5. How many tourists did not return?
2
3
4
5
 
6. The tourists on the Botany Trail took
25
30
35
40
minutes.

Making Coffee

Use the table to find the ingredients and work out the ratios.

Type of Coffee Ingredients Ratios
Long Black
Flat White
Café Latte

Proof of Age

1. Click on the documents that can be accepted as Proof of Age.

proof of age card
passport
debit card
student card

2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.

It is the 16th of September 2015
Patron Date of Birth Age Remain on Premises
Paul 17/3/1995 20
Yes
No
Christine 28/2/1998
16
17
18
19
20
Yes
No
It is the 3rd of March 2014
Patron Date of Birth Age Remain on Premises
Lynda 19/6/1995
16
17
18
19
20
Yes
David 16/1/1998
16
17
18
19
20
Yes
No

Online Systems

Click on the correct answer.

Government websites are online information systems.
True
False
The extranet is another word for the Internet.
True
False
An e-brochure can be downloaded and printed.
True
False
Search Engines are used to locate information on the extranet.
True
False
Travel agents may be able to access the booking systems of the airlines.
True
False

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
12/09/15 at 1pm
12th September 2015 at 2pm
01/10/2015 at 2pm
1st October 2015 at 3pm
4/10/15 at 12 midday
4th November 2015 at 12 noon

Venues

Drag and drop to complete each sentence.

1. Room C can be used for a banquet of
 
people.
2. A
 
for 170 people can be held in Room B.
3. A conference for 96 people can be held in
 
.
4. As a theatre
 
would hold 70 people.
5. The
 
room is Room A.
60
reception
Room A
Room C
largest
130
classroom
Room B
smallest
70
170
250

Pre-Departure Checks

Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.

On 7th October Dave did a pre-departure check on the minibus.

Select the correct answer.

1. He found that the were unsafe.
2. He reported .
3. Another vehicle was used because the minibus .