Fliplets is an optional pre-VET resource for students to develop some basic Hospitality knowledge before introducing this online resource.
See fliplets.net.au
Topics in which you are strong are coloured blue
and the ones that need further study are in red
When you have completed all the above topics, you can do the Course Ready Quiz.
Congratulations!!
You are now course ready for the certificate of your choosing.
Present your 'Course Readiness' certificate to your trainer, as evidence of completion.
Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.
Column 1 | Column 2 |
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Grilled barramundi | |
Introduction | |
Chilled tomato soup | |
Pavlova | |
Salads |
Listen to the scenario and complete the message. Click on the correct answers.
Sue |
Sam |
Steve |
13/9 |
13/10 |
13/11 |
1pm |
10pm |
10am |
Sam |
Fred |
Finn |
03 9533 9592 |
03 9533 5929 |
09 9533 9533 |
Fred |
Sam |
Finn |
Click on the three correct answers.
This Evacuation Plan shows: |
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you are on the 2nd floor |
the location of entrances |
the location of fire extinguishers |
you are in room 210 |
the locations of exits |
Click on the three correct answers.
In case of fire you should: |
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take everyone to the smallest room |
activate the alarm |
remove everyone from danger |
close all doors and windows |
open all windows and doors |
Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.
Drag and drop to complete the sentences.
Reversing is the process of converting waste into something useable again. | True |
False |
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Drink cans and glass are melted down and re-used for more cans and bottles. | True |
False |
Recycling begins in the workplace and requires systems to be in place. | True |
False |
Recycling bins are used for household waste. | True |
False |
Paper, cardboard and glass can be recycled. | True |
False |
From the information on the Work Plan answer TRUE or FALSE.
Work starts at 8 o'clock. | True |
False |
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Everyone leaves work at 6 o'clock. | True |
False |
Lunch goes for 60 minutes. | True |
False |
Morning tea is at 11:00. | True |
False |
At 2 o'clock individuals work on tasks. | True |
False |
The day's progress is reviewed at 5:00. | True |
False |
Sam Neilson, owner of the Platypus Restaurant, is concerned that the kitchen and wait staff are having meals and snacks from the kitchen, and not paying for them. He wants to remind them that food eaten must be paid for in full at the end of each working week.
He sends a memo to all kitchen and wait staff.
Drag and drop from the Word Box to create the memo.
To: | |
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From: | |
Date: | |
Subject: | |
Message |
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(initials of sender)
Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.
John works in a very busy kitchen. He often leaves the pot handles pointing over the edge of the stove. Staff often walk past the stove.
Date | Identify hazard | Level of risk 2 - 4 |
Severity of risk 2 - 4 |
How to rectify hazard | Who will rectify |
When by | Review |
---|---|---|---|---|---|---|---|
Drag and drop to show the correct procedure
Click on the best answer.
1. A complaint is | an official record of grievance | using discriminating language | . |
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2. Discrimination is | a racial grievance | unfair treatment of another person based on race | . |
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3. WHS means | Workplace Health and Safety | Workplace Health and Security | . |
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4. When you are given duties they become your | rights | responsibilities | . |
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5. Safety clothing is called | Personal Protective Equipment | Personal Protection Suit | . |
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Read the temperature on the thermometers and temperature gauges and choose the best answer.
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Write in the correct 24 hour times. One has been done for you.
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4:15 am : | 9:30 pm : | 8:50 am : | 5:00 pm : | 12:10 am : | 6:45 pm : |
Complete the following timesheet.
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Employee: Amelia | Week Ending: 23/10/2015 | |||||
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | |
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Start Time | am | 7:00am | 7:00am | pm | 8:00am | 7:00am |
Lunch | 11:00-12:00 | 11:00-12:00 | 11:00-12:00 | No break | 11:30-12:30 | No break |
Finish Time | 4:00pm | 5:00pm | pm | 6:00pm | 4:00pm | am |
Total hours for the day | 8 hours | hours | 7 hours | 4 hours | hours | 4.5 hours |
Total hours for the week | hours |
Match the word with its meaning. Click on the correct answer.
1. calibrate | to check the accuracy of a measuring instrument | instrument for measuring temperature |
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2. freezing point | of water is 0°C | of water is reached at 100°C |
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3. digital clock | has a clockface, 12 numbers and 2 hands | displays time in electronic numbers |
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4. calculate | to find the value of something using maths | result obtained from adding |
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5. stocktake | quantity of goods kept on hand | counting of stock and the value calculated |
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Drag and drop the correct answers to complete the sentences.
Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.
Write in the correct answers.
Product | Number Ordered | Number Received | Backorder |
---|---|---|---|
Bath towels | 100 | 45 | |
Bath mats | 35 | 20 | |
Pillow cases | 70 | 28 | |
QB sheet sets | 30 | 15 | |
QB Blankets | 15 | 7 | |
Kettles | 10 | 10 | |
Fridges | 10 | 3 |
Drag and drop the stock into order according to stock rotation procedures.
Write in the correct answers.
The Smith family is charged $173.50 for two nights of accommodation. Mr Smith gives the receptionist $200.
How much change should Mr Smith receive? $
Drag and drop the correct change.
A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.
On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.
Tax Invoice | |||
---|---|---|---|
Date: 7 July 2015 To: Nodes Hotel 45 Macquarie St Darwin NT 0800 |
![]() 33 Bennett St Darwin NT 0800 ABN: 32 876 394 901 |
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Details | Unit Price | Quantity | Cost |
Toilet rolls | $0.30 | 150 | $45.00 |
Tissues | $0.80 | 100 | $80.00 |
Serviettes (pack of 100) | $1.00 | 80 | $80.00 |
Paper Towel | $0.80 | 120 | $96.00 |
SUBTOTAL | $ | ||
GST | $ | ||
TOTAL Amount Payable | $ |
Drag and drop to show the correct order of procedure.
Drag and drop to complete the Cash Float Record Sheet.
Notes | Number | Amount | Coins | Number | Amount |
---|---|---|---|---|---|
$100 | $2 | 20 | |||
$50 | 2 | $1 | 20 | $20 | |
$20 | 2 | $40 | 50c | 10 | $5 |
$10 | 5 | 20c | 30 | ||
$5 | 7 | 10c | 30 | ||
5c | 20 | ||||
Total Notes | Total Coins | ||||
Total Notes | 225 | ||||
Float Total |
Match Column A with Column B.
Column 1 | Column 2 |
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Gross profit in a restaurant | |
Food costs | |
Balance sheet |
Column 1 | Column 2 |
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Businesses need | |
Overheads | |
GST |
Click on the best answer.
What is an example of a product's features? | barcode |
colour |
price |
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Safety information is necessary to: | prevent injuries |
explain features |
care for a product |
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The use by date shows | how a product works |
the shelf life |
the price |
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The warranty of a product is the | shelf life of the product |
benefits of a product |
written guarantee |
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Storage |
Safety |
Warranty |
information tells how to avoid damage or spoilage of a product. |
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The good things about a product are its | feathers |
benefits |
conditions |
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Click on the correct word.
Copyright | allows |
does not allow |
authors, musicians, and artists to make money from their creations. |
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It is | illegal |
legal |
to use someone else's work without seeking their permission first. |
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A tour operator | can |
cannot |
change the work of another person without getting permission. |
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Select on the correct answer.
Select the correct answer.
Click on the three correct answers.
The travel agent gives the client information on: |
The travel agent may give the client: |
An Agency's Terms and Conditions give information on: |
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accommodation |
brochures |
restaurants |
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music |
price lists |
cancellation fees |
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flights |
borders |
travel insurance |
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tariffs |
timetables |
deposits |
Your clients are going to Switzerland and want information about accommodation in ski resorts.
Click on the best two words to use with a Search Engine.
Transport |
ski resorts |
Canada |
chairlifts |
Switzerland |
festivals |
Drag and drop to complete the sentences.
Select the correct answer.
1. The tour guide organised |
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groups to go on different tracks. | ||||
2. The expected time for the Circuit Track was |
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minutes. | ||||
3. The total head count was |
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4. The tour guide did a |
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count for each group on departure. | ||||
5. How many tourists did not return? |
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6. The tourists on the Botany Trail took |
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minutes. |
Use the table to find the ingredients and work out the ratios.
Type of Coffee | Ingredients | Ratios |
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Long Black | ||
Flat White | ||
Café Latte |
1. Click on the documents that can be accepted as Proof of Age.
proof of age card |
passport |
debit card |
student card |
2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.
It is the 16th of September 2015 | ||||||||||
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Patron | Date of Birth | Age | Remain on Premises | |||||||
Paul | 17/3/1995 | 20 |
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Christine | 28/2/1998 |
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It is the 3rd of March 2014 | ||||||||||
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Patron | Date of Birth | Age | Remain on Premises | |||||||
Lynda | 19/6/1995 |
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Yes | |||||||
David | 16/1/1998 |
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Click on the correct answer.
Government websites are online information systems. | True |
False |
---|---|---|
The extranet is another word for the Internet. | True |
False |
An e-brochure can be downloaded and printed. | True |
False |
Search Engines are used to locate information on the extranet. | True |
False |
Travel agents may be able to access the booking systems of the airlines. | True |
False |
Drag and drop to sort the hotel guests in order of their arrivals.
Drag and drop to complete each sentence.
Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.
On 7th October Dave did a pre-departure check on the minibus.
Select the correct answer.