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When you have completed all the above topics, you can do the Course Ready Quiz.

 
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6 Course readiness certificate

Course readiness certificate

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You are now course ready for the certificate of your choosing.

Present your 'Course Readiness' certificate to your trainer, as evidence of completion.

Research - Books

Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.

Column 1 Column 2
Relish
Seafood Risotto
Index
Marinated chicken wings
Lemon Curd Tart

Recording Telephone Messages - Room Service

Listen to the telephone conversation and complete the Room Service Request Form. Click on the correct answers.

Click the play button below to listen to the phone conversation. Video Platform Video Management Video Solutions Video Player
203
202
201
Freeman
Whiteman
Freedom
extra pillow
extra bath mat
extra towel
12/11/2015 10:15pm
21/11/2015 10:25am
21/11/2015 10:30am
James
John
Jane

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
you are on the 2nd floor
the location of entrances
the location of fire extinguishers
you are in room 210
the locations of exits

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
take everyone to the smallest room
activate the alarm
remove everyone from danger
close all doors and windows
open all windows and doors

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. Exposure to chemicals can occur through
 
,inhalation, or swallowing.
2. The 'Spa Clean' SDS gives
 
on how to storethe product.
3. Containers must be
 
properly at all times.
4. A cool, dry, well
 
place is
 
forsafe storage.
5. 'Spa Clean' must not be kept near
 
and moisture.
touching
swallowing
information
informative
closed
open
ventilated
variety
unnecessary
essential
acids
acidity

Recycling

Click on the best answer.
1. Composting is
sending waste to landfill
nature's way of recycling
damaging the environment
2. Compostable knives and forks may be made of
plastic
metal
bamboo
3. The following goes into the compostable waste bin.
glass bottles and plastic containers
vegetable peelings and egg shells
metals cans and newspapers
4. Composting procedures are used by
some
no
all
restaurants.

Work Plan

From the information on the Work Plan answer YES or NO.

Everyone starts work at 9 o'clock.
Yes
No
Everyone leaves work at 5 o'clock.
Yes
No
Lunch goes for 2 hours.
Yes
No
At 10 o'clock each team meets to form a plan.
Yes
No
Individuals work on tasks for 1 hour.
Yes
No
The day's progress is reviewed at 5 o'clock.
Yes
No

Memos

Sam Neilson, owner of the Platypus Restaurant, is concerned that the kitchen and wait staff are having meals and snacks from the kitchen, and not paying for them. He wants to remind them that food eaten must be paid for in full at the end of each working week.

He sends a memo to all kitchen and wait staff.

Drag and drop from the Word Box to create the memo.

Please remember that meals and snacks taken from the kitchen can be paid monthly.
Please remember that meals and snacks taken from the kitchen must be paid for in full at the end of each working week.
All kitchen and wait staff
Jack Benson
Sam Neilson
Meals after work
4/07/15
Meals and snacks
Kitchen staff
SN
NS
To:
 
From:
 
Date:
 
Subject:
 
Message
 
(initials of sender)
 

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

The glass shelf is in a location where it could easily be bumped. The glasses on the shelf could fall onto an employee and break.

Date Identify hazard Level of risk
2 - 4
Severity of
risk 2 - 4
How to rectify hazard Who will
rectify
When by Review
               
Nov 19
Glass shelf in hallway holding glasses. Could be bumped. Broken glasses could cause cuts.
4
3
Move shelf to safe area behind bar.
Manager
Within a week
Nov 26
2
Immediately
Clear exit so that staff can leave the kitchen easily.

Hand Washing

Drag and drop to show the correct procedure

Wet
apply
scrub
Rinse
Turn off
Dry
Turn on
Rub
Add
1.
 
your hands and
 
soap.
2. Lather and
 
your hands for 20 seconds.
3.
 
your hands for 10 seconds.
4.
 
the tap.
5.
 
your hands with paper towel.

Policies

Click on the best answer.

1. A complaint may be
an official grievance against the employer
your rights to a fair wage
.
2. Discrimination is the
unfair
fair
treatment of people based on race, gender, marital status, age, disability, religion, or sexual preference.
3. EEO means
Equal Employment Officer
Equal Employment Opportunity
.
4. Employees have the responsibility of following
solution
safety
procedures.
5. Rights may refer to
safe working conditions
unlawful actions
.

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Time

Write in the correct 24 hour times. One has been done for you.

4:15 pm : 9:30 am : 8:00 pm : 5:25 am : 12:10 pm : 6:45 am :

Timesheets

Complete the following timesheet.

Employee: Emma Week Ending: 17/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time 7:00am am 8:00am pm 8:00am 8:00am
Lunch 11:00-12:00 11:00-12:00 11:30-12:30 No break 11:30-12:30 No break
Finish Time pm 4:00pm 3:00pm 5:00pm pm 11:30am
Total hours for the day 9 hours 8 hours hours 4 hours 7 hours hours
Total hours for the week hours

Terminology

Match the word with its meaning. Click on the correct answer.

1. stocktake
quantity of goods kept on hand
counting of stock and the value calculated
2. thermostat
regulates temperature of a fridge
checks the accuracy of a measuring instrument
3. am
indicates time period from midnight to midday
indicates time period from midday to midnight
4. timesheet
records the total hours and minutes worked during a pay period
number of days over which an employee gets paid
5. majority
larger part of a group
smaller part of a group

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Customer Food Satisfaction
horizontal
33
10
popular
No. of customers
Customer Service Survey
vertical
22
40
5
unpopular
The title of the graph is
 
.
The
 
axis shows the customer responses.
The food was rated as excellent by
 
customers
Less than
 
customers rated the food as poor.
The graph shows that the restaurant was
 
.

Backorders

Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.

Write in the correct answers.

Product Number Ordered Number Received Backorder
Bath towels10065
Hand towels6045
Pillow cases5024
Single bed sheet sets3510
Single bed blankets159
Toasters106
Fridges1010

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Ratios

Write in the correct answers.

Mix 3 parts chemical with 2 parts water. Write the ratio. :
Dilute 1 part vinegar with 1 part water. Write the ratio. :
Dilute 2 parts sanitiser with 7 parts water. Write the ratio. :
A chemical is diluted in the ratio of 1:100. For every 1mL of chemical you needmL of water.
Mix 15mL vinegar with 40mL water. How many mL are there altogether? mL

Cash Transactions

The Smith family is charged $173.50 for two nights of accommodation. Mr Smith gives the receptionist $200.

How much change should Mr Smith receive? $

Drag and drop the correct change.

Tax Invoices and GST

A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.

On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.

Tax Invoice
To:
Wyatt Hotel
116 Larkin Pde
Cannington WA 6107
Date: 24 March 2015
Smiths Laundry Supplies
75A Donne Street
Cannington WA 6107

ABN: 47 123 455 271
Quantity Description of Supply Unit Price Total
10Laundry Powder 5 Kg$15.00$150.00
30Wired Coathangers$0.30$9.00
25Pre stain Spray 200mL$2.00$50.00
8Bleach 5L$12.00$96.00
SUBTOTAL $
GST $
TOTAL Amount Payable $

Closing a Payment Point

Drag and drop to show the correct order of procedure.

Remove all cash and non-cash transactions from the register.
Separate the float from the rest of the cash.
Count the cash.
Calculate the non-cash receipts accurately.
Record the total takings on a counting sheet.
Check the balance of the register against the sum recorded.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 

Cash Floats

Drag and drop to complete the Cash Float Record Sheet

$50
$30
$20
$200
$10
$75
$6
$425
$97
$522
$40
$95
$512
$4
Notes Number Amount Coins Number Amount
$100   $215$30
$501
 
$130
 
$205$100 50c40
 
$1020
 
20c50
 
$515
 
10c60
 
    5c20$1
Total Notes
 
Total Coins
 
Total Notes$425
Float Total
 

Financial Management

Match Column A with Column B.

Column 1 Column 2
Gross profit in a bar
Beverage costs
Profit and loss statement
Column 1 Column 2
Businesses need
Overheads
GST

Retail Terms

Click on the best answer.

What is an example of a product's features?
barcode
colour
price
Safety information is necessary to:
prevent injuries
explain features
care for a product
The use by date shows
how a product works
the shelf life
the price
The warranty of a product is the
shelf life of the product
benefits of a product
written guarantee
Storage
Safety
Warranty
information tells how to avoid damage or spoilage of a product.
The good things about a product are its
feathers
benefits
conditions

Time Zones

Select on the correct answer.

1. The Earth is divided into Time Zones.
2. If you travel east from Greenwich (when it is midday) across 8 Time Zones, the time will be
3. If you travel west from Greenwich (when it is midday) across 6 Time Zones, the time will be
4. If it is 15:00 at ZERO what time will it be in +2hours?
5. You are working at an airport in Melbourne and you phone a client in Perth at 12:00 AEST. What time is it in Perth?

Reservation Data

Select the correct answer.

1. Colin Bowen lives in
2. Colin will be in Room
3. Check-in was on
4. Colin Bowen has items of luggage.
5. Colin will need to have food.
6. Colin has booked a trip to Jasper Tops.

The Travel Agent

Drag and drop to the correct places.

website
accommodation
tariffs
brochures
Terms and Conditions
deposits
cancellation
insurance
Terms and Constellations
payments
1. A travel agent may search the company
 
for information on travel,
 
vacancies and
 
.
2. A travel agent may give clients travel
 
, flight information, and the Agency's
 
.
3. Specific information on the Terms & Conditions should be pointed out, such as
 
and payments,
 
fees and travel
 
.

Maps

Drag and drop to complete the sentences.

schools and swimming pools
a symbol for a lighthouse
to represent water and vegetation
accurately locate places on a map
the location of car parks and historic sites
1. Town maps may show
 
2. A map legend may show
 
3. Maps use symbols and colour
 
4. Grid references are used to
 
5. A conservation park map may show
 

Head Counts

Click on the correct answer.

1. The tour guide organised 6 groups to go on different tracks.
True
False
2. The tour guide checked off each group but did not do a head count in all groups before they departed.
True
False
3. If 5 tourists departed on the Circuit Track, how many were there altogether?
37
35
33
4. If everyone returned from the Lookout Track, how many returned?
3
4
5
5. On which walk would the tour guide expect to find the missing tourists?
Gully Track
Ridge Path
Botany Trail
6. What is the most important thing a tour guide must do to ensure the safety of all his clients?
Head Count
Risk Assessment
First Aid Couse

Making Coffee

Use the table to find the ingredients and work out the ratios.

Type of Coffee Ingredients Ratios
Café Latte
Flat White
Long Black

Proof of Age

1. Click on the documents that can be accepted as Proof of Age.

proof of age card
passport
debit card
student card

2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.

It is the 16th of September 2015
Patron Date of Birth Age Remain on Premises
Paul 17/3/1995 20
Yes
No
Christine 28/2/1998
16
17
18
19
20
Yes
No
It is the 3rd of March 2014
Patron Date of Birth Age Remain on Premises
Lynda 19/6/1995
16
17
18
19
20
Yes
David 16/1/1998
16
17
18
19
20
Yes
No

Online Systems

Click on the correct answer.

Government websites are online information systems.
True
False
The extranet is another word for the Internet.
True
False
An e-brochure can be downloaded and printed.
True
False
Search Engines are used to locate information on the extranet.
True
False
Travel agents may be able to access the booking systems of the airlines.
True
False

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
12/09/15 at 1pm
12th September 2015 at 2pm
01/10/2015 at 2pm
1st October 2015 at 3pm
4/10/15 at 12 midday
4th November 2015 at 12 noon

Venues

Drag and drop to complete each sentence.

1. Room B can be used for a banquet of
 
people.
2. A
 
for 285 can be held in Room A.
3. A conference for 20 people can be held in
 
.
4. As a theatre
 
would hold 300 people.
5. The
 
room is Room C.
130
60
reception
theatre
Room A
Room B
Room C
smallest
largest
70
170
classroom

Pre-Departure Checks

Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.

On 7th October Dave did a pre-departure check on the minibus.

Select the correct answer.

1. He found that the were unsafe.
2. He reported .
3. Another vehicle was used because the minibus .