Fliplets is an optional pre-VET resource for students to develop some basic Hospitality knowledge before introducing this online resource.
See fliplets.net.au
Topics in which you are strong are coloured blue
and the ones that need further study are in red
When you have completed all the above topics, you can do the Course Ready Quiz.
Congratulations!!
You are now course ready for the certificate of your choosing.
Present your 'Course Readiness' certificate to your trainer, as evidence of completion.
Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.
Column 1 | Column 2 |
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Grilled barramundi | |
Introduction | |
Chilled tomato soup | |
Pavlova | |
Salads |
Listen to the scenario and complete the message.
Click on the three correct answers.
This Evacuation Plan shows: |
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you are on the ground floor |
you are in room 214 |
the locations of the way out |
the location of toilets |
the location of fire alarms |
Click on the three correct answers.
In case of fire you should: |
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leave the building |
leave via the elevator |
call the Fire Department 000 |
not use elevators |
call the ambulance 000 |
Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.
Drag and drop to complete the sentences.
Name of Employee | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
---|---|---|---|---|---|---|---|
Matt Hopkins | |||||||
Rebecca Wilson | |||||||
Jill Benson, manager of the Royal Hotel, is concerned that the kitchen and bar staff are taking too many breaks during work hours. She wants to remind them that a paid morning tea break is limited to 15 minutes and lunch is strictly 1 hour.
She sends a memo to the kitchen and bar staff.
Drag and drop from the Word Box to create the memo.
To: | |
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From: | |
Date: | |
Subject: | |
Message |
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(initials of sender)
Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.
The glass shelf is in a location where it could easily be bumped. The glasses on the shelf could fall onto an employee and break.
Date | Identify hazard | Level of risk 2 - 4 |
Severity of risk 2 - 4 |
How to rectify hazard | Who will rectify |
When by | Review |
---|---|---|---|---|---|---|---|
Drag and drop to show the correct procedure
Click on the best answer.
1. A complaint may be | an official grievance against the employer | your rights to a fair wage | . |
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2. Discrimination is the | unfair | fair | treatment of people based on race, gender, marital status, age, disability, religion, or sexual preference. |
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3. EEO means | Equal Employment Officer | Equal Employment Opportunity | . |
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4. Employees have the responsibility of following | solution | safety | procedures. |
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5. Rights may refer to | safe working conditions | unlawful actions | . |
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Read the temperature on the thermometers and temperature gauges and choose the best answer.
Write in the correct 24 hour times. One has been done for you.
3:30 am : | 1:50 am : | 5:00 pm : | 12:15 am : | 4:45 pm : | 7:55 pm : |
Complete the following timesheet.
Employee: John | Week Ending: 21/10/2015 | |||||
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | |
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Start Time | 7:00am | am | 8:00am | pm | 8:00am | 8:00am |
Lunch | 11:00-12:00 | 11:00-12:00 | 11:00-12:00 | No break | 11:30-12:30 | No break |
Finish Time | 4:00pm | 4:00pm | pm | 5:00pm | pm | 11:30am |
Total hours for the day | hours | 8 hours | 8 hours | 4 hours | 7 hours | hours |
Total hours for the week | hours |
Match the word with its meaning. Click on the correct answer.
1. stock level | quantity of goods kept on hand | older stock is used before newer stock |
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2. thermometer | regulates temperature of a fridge | instrument for measuring temperature |
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3. boiling point | of water is reached at 100°C | of water is 0°C |
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4. pay period | number of days over which an employee gets paid | records the total hours and minutes worked during a pay period |
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5. total | to find the value of something using maths | result obtained from adding |
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Drag and drop the correct answers to complete the sentences.
The Bar Manager needs to order wine. He checks the units on hand against the Par Level and calculates an order.
Write in the correct answers.
Product | Par Level | Units on hand | Units to order |
---|---|---|---|
Red Dog Merlot | 150 | 120 | |
Red Dog Shiraz | 75 | 40 | |
Black Dog Cabernet | 90 | 38 | |
Black Dog Merlot | 80 | 55 | |
Blue Bird Chardonnay | 35 | 9 | |
White Cat Riesling | 10 | 0 | |
Pink Pussy Rose | 10 | 8 |
Drag and drop the stock into order according to stock rotation procedures.
Write in the correct answers.
Mr Jones was charged $118.50 for a meal. He gives the cashier $150.
He receives $ change.
Drag and drop the correct change.
A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.
On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.
3 September 2015 | ||
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Entree @ $7.50 | 6 | $45.00 |
Main @ $18 | 6 | $108.00 |
Dessert @ $ 10 | 6 | $60.00 |
Beer @ $7 | 4 | $28.00 |
Bottle Wine | 1 | $25.00 |
Soft Drink @ $3.50 | 6 | $21.00 |
SUBTOTAL | $ | |
GST | $ | |
TOTAL Payable | $ |
Drag and drop to show the correct order of procedure.
Drag and drop to complete the Cash Float Record Sheet
Notes | Number | Amount | Coins | Number | Amount |
---|---|---|---|---|---|
$100 | $2 | 15 | $30 | ||
$50 | 1 | $1 | 30 | ||
$20 | 5 | $100 | 50c | 40 | |
$10 | 20 | 20c | 50 | ||
$5 | 15 | 10c | 60 | ||
5c | 20 | $1 | |||
Total Notes | Total Coins | ||||
Total Notes | $425 | ||||
Float Total |
Match Column A with Column B.
Column 1 | Column 2 |
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Gross profit in a bar | |
Beverage costs | |
Profit and loss statement |
Column 1 | Column 2 |
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Businesses need | |
Overheads | |
GST |
Drag these words to fit their meanings.
Click on the correct answer.
Copyright gives authors the right to make or distribute copies of their own work. | True |
False |
---|---|---|
A copyright is a law that allows people to use the work of others without permission. | True |
False |
A tour operator can modify and use the work of other people with their permission. | True |
False |
Select on the correct answer.
Drag and drop to the correct spaces.
Bill Jackson arrives at the Howland Hotel at 3pm on 25th July. He has a laptop and 2 suitcases. Bill will stay for 2 nights and dine in the restaurant the second night. Bill cannot eat wheat products. Bill will take a half day historical walking tour of Jasper on 26 July.
Drag and drop to the correct places.
Jimmy is going to visit Scotland and wants information on Edinburgh and car transport.
Click on the best two words to use with a Search Engine.
Scotland |
England |
car hire |
travel |
Ireland |
attractions |
Drag and drop to complete the sentences.
Select the correct answer.
1. The tour guide organised |
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groups on medium tracks. | ||||
2. The expected time for the Ridge Path was |
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minutes. | ||||
3. The total head count was |
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. | ||||
4. The tour guide did a |
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count for each group on departure and return. | ||||
5. How many tourists did not return? |
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. | ||||
6. The tourists on the Circuit Track took |
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minutes. |
Use the table to find the ingredients and work out the ratios.
Type of Coffee | Ingredients | Ratios |
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Cappuccino | ||
Café Latte | ||
Flat White |
1. Click on the documents that can be accepted as Proof of Age.
credit card |
learner driver permit |
loyalty card |
18+ card |
2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.
It is the 16th of September 2015 | ||||||||||
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Patron | Date of Birth | Age | Remain on Premises | |||||||
Rachel | 8/2/1998 | 17 |
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Ray | 10/3/1995 |
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It is the 3rd of March 2014 | ||||||||||
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Patron | Date of Birth | Age | Remain on Premises | |||||||
Michelle | 10/10/1994 |
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Yes | |||||||
David | 13/10/1997 |
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Click on the correct answer.
The intranet and extranet are online information systems used by travel agents. | True |
False |
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Global Distribution System is a computer system used for making bookings. | True |
False |
An e-ticket is a paper ticket issued to the customer. | True |
False |
Search Engines are used to locate information on the Internet. | True |
False |
Government websites provide unreliable information. | True |
False |
Drag and drop to sort the hotel guests in order of their arrivals.
Drag and drop to complete each sentence.
Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.
On 7th October Dave did a pre-departure check on the minibus.
Select the correct answer.