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Course readiness certificate

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You are now course ready for the certificate of your choosing.

Present your 'Course Readiness' certificate to your trainer, as evidence of completion.

Research - Books

Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.

Column 1 Column 2
Grilled barramundi
Introduction
Chilled tomato soup
Pavlova
Salads

Recording Telephone Messages - From a Supplier

Listen to the scenario and complete the message.

Click the play button below to listen to the scenario. Video Platform Video Management Video Solutions Video Player

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
you are on the ground floor
you are in room 214
the locations of the way out
the location of toilets
the location of fire alarms

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
leave the building
leave via the elevator
call the Fire Department 000
not use elevators
call the ambulance 000

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. Exposure to some
 
can affect health.
2. The 'Spa Clean' SDS gives
 
on what to do if the productis spilled.
3. The
 
should be covered with sand or soil.
4. When the spill has been
 
it needs to be swept up very carefully.
5. Finally, the spillage should be
 
in labelled drums ready for appropriate
 
.
chemicals
chemistry
information
informative
spillage
absorbent
absorbed
swept
sealed
disposal
diluted
drums

Improving Resource Efficiency

Click on TRUE or FALSE.
Accurate stock calculations are important to reduce food wastage.
True
False
Using environmentally friendly products improves resource efficiency.
True
False
Replacing bamboo products with plastic products helps with waste management.
True
False
Using biodegradable products assists in reducing food costs.
True
False
The 4 R's are: reduce, re-use, recycle and recover.
True
False

Work Roster

Drag and Drop the following employees to show which days they work.
  • The Tour Manager works on Saturday, Sunday and Monday.
  • Matt Hopkins works on Thursday, Friday and Saturday.
  • Rebecca Wilson works on Sunday, Monday and Tuesday.
  • Gabby Samuels works on Friday, Saturday and Sunday.
  • Brad Johnson works on Tuesday, Wednesday and Thursday.
Rebecca Wilson
Brad Johnson
Matt Hopkins
Gabby Samuels
Tour Manager
Name of Employee Sunday Monday Tuesday Wednesday Thursday Friday Saturday
               
James Border              
               
Casual Employees              
               
               
               

Memos

Jill Benson, manager of the Royal Hotel, is concerned that the kitchen and bar staff are taking too many breaks during work hours. She wants to remind them that a paid morning tea break is limited to 15 minutes and lunch is strictly 1 hour.

She sends a memo to the kitchen and bar staff.

Drag and drop from the Word Box to create the memo.

Please remember that lunch breaks are 2 hours only; morning tea is 15 minutes.
Please remember that lunch breaks are strictly 1 hour; morning tea is limited to 15 minutes.
All kitchen and bar staff
Jack Benson
Jill Benson
Kitchen staff
16/11/15
Breaks during work hours
Meetings after work
JB
BJ
To:
 
From:
 
Date:
 
Subject:
 
Message
 
(initials of sender)
 

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

Chris has spilled a tray of icecream on the floor in his rush to get food out to the customers. He pushes some of it out of the way and keeps on working.

Date Identify hazard Level of risk
2 - 4
Severity of
risk 2 - 4
How to rectify hazard Who will
rectify
When by Review
               
29 April
Icecreams spilled on the floor. Someone could slip, hurt their head or back, or sprain a muscle.
4
3
Clean up immediately.
Chris
Immediately
29 April
2
All staff
Move shelf to safe area behind bar.

Cleaning a Meat Slicer

Drag and drop to show the correct procedure

Turn off
Unplug
Dismantle
removable
paper towel
Reassemble
Turn on
Plug in
clean water
1.
 
the meat slicer and set the blade to '0'.
2.
 
the slicer.
3.
 
equipment as shown by supervisor.
4. Wash all
 
parts and slicer with hot, soapy water.
5. Rinse all removable parts and machine with clean water.
6. Use sanitiser and
 
to do a final clean of slicer.
7.
 
the slicer.
8. Check all guards are in place.

Policies

Click on the best answer.

1. Harassment may also be called
bullying
friendship
.
2. If you call someone 'gay' you are
using discriminating language
being friendly
.
3. The policy designed to keep workers safe is known as
OHS
WHS
.
4. Responsibility means
being accountable for your own actions
being paid a fair wage
.
5.
EPE
PPE
equipment must be worn if you are handling chemicals.

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Time

Write in the correct 24 hour times. One has been done for you.

3:30 am : 1:50 am : 5:00 pm : 12:15 am : 4:45 pm : 7:55 pm :

Timesheets

Complete the following timesheet.

Employee: Craig Week Ending: 25/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time 7:00am 7:00am am pm 8:00am 7:00am
Lunch 11:00-12:00 11:00-12:00 11:00-12:00 No break 11:30-12:30 No break
Finish Time 2:00pm 4:00pm 4:00pm 4:00pm pm am
Total hours for the day hours hours 7 hours 3 hours 8 hours 3.5 hours
Total hours for the week hours

Terminology

Match the word with its meaning. Click on the correct answer.

1. stocktake
quantity of goods kept on hand
counting of stock and the value calculated
2. thermostat
regulates temperature of a fridge
checks the accuracy of a measuring instrument
3. am
indicates time period from midnight to midday
indicates time period from midday to midnight
4. timesheet
records the total hours and minutes worked during a pay period
number of days over which an employee gets paid
5. majority
larger part of a group
smaller part of a group

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Waste
vertical
14L
10.2L
positive
Energy
Water
horizontal
diagonal
13.2L
3L
negative
The title of the graph is
 
Production.
The
 
axis shows the litres per guest per night.
In the first year the waste was
 
per guest per night.
Between Year Two and Year Three the waste reduced by
 
per guest per night.
The Crowne Plaza Melbourne had a
 
result over the three years.

Backorders

Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.

Write in the correct answers.

Product Number Ordered Number Received Backorder
Bath towels10045
Bath mats3520
Pillow cases7028
QB sheet sets3015
QB Blankets157
Kettles1010
Fridges103

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Ratios

Write in the correct answers.

Mix 7 parts bleach with 4 parts water. Write the ratio. :
Dilute 1 part vinegar with 1 part water. Write the ratio. :
Mix 5 parts water with 6 parts chemical. Write the ratio. :
A chemical is diluted in the ratio of 1:20. For every 1L of chemical you need L of water.
Dilute 150mL sanitiser with 550mL water. How many mL are there in total? mL

Cash Transactions

Mr Jones was charged $118.50 for a meal. He gives the cashier $150.

He receives $ change.

Drag and drop the correct change.

Tax Invoices and GST

A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.

On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.

Tax Invoice
Date: 7 July 2015

To: Nodes Hotel
45 Macquarie St
Darwin NT 0800
From: Pete's Paper Supplies
33 Bennett St
Darwin NT 0800
ABN: 32 876 394 901

Details Unit Price Quantity Cost
Toilet rolls$0.30150$45.00
Tissues$0.80100$80.00
Serviettes (pack of 100)$1.0080$80.00
Paper Towel$0.80120$96.00
SUBTOTAL $
GST $
TOTAL Amount Payable $

Processing Cash Transactions

Drag and drop to show the correct order of procedure.

Enter the price of each item into the register.
Subtotal the sale and tell the customer the total amount.
Call the amount of money given by the customer.
Place the money given on the register.
Ring up the amount given on the Cash Total Button.
Make up the change and count it back to the customer.
Place the amount given into the cash drawer.
Close the cash drawer.
Hand the receipt to the customer.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 
7.
 
8.
 
9.
 

Cash Floats

Drag and drop to complete the Cash Float Record Sheet

$40
$60
$10
$80
$8
$45
$2
$75
$235
$310
$320
$25
$70
$4
Notes Number Amount Coins Number Amount
$100   $25$10
$501$50 $140
 
$203
 
50c20
 
$1080
 
20c40
 
$59
 
10c50$5
    5c40
 
Total Notes$235 Total Coins
 
Total Notes
 
Float Total
 

Financial Management

Match Column A with Column B.

Column 1 Column 2
Gross profit in a bar
Beverage costs
Profit and loss statement
Column 1 Column 2
Businesses need
Overheads
GST

Retail Terms

Match the meanings to the words.

features
safety requirements
benefits
warranty
storage requirements
shelf life
what the product is like, for example, weight, size, colour.
how to use the product safely.
the good things about a product.
another word for guarantee.
how to store the product so that it does not spoil or get damaged.
how long a product is suitable for use, often indicated by USE BY date.

Time Zones

Select on the correct answer.

1. If you travel from one Time Zone to another you change your clock by
2. If you travel east from Greenwich (when it is midday) across 3 Time Zones, the time will be
3. If you travel west from Greenwich (when it is midday) across 8 Time Zones, the time will be
4. If it is 03:00 at ZERO what time will it be in -2hours?
5. You are working in a travel agency in Brisbane and you phone a client in Perth at 11:00 AEST.
    What time is it in Perth?

Reservation Data

Drag and drop to the correct spaces.

 
 
 
 
 
 

Mr Colin Bowen arrives at Howland Hotel for an overnight stay at 5pm on the 24th July. He will dine at the Hotel restaurant that night with his parents, Meg and Bill. Colin is vegetarian. He has a suitcase and a laptop computer. Colin will also join his parents on the trip to Jasper Tops the following day. He will not need any local information.

24 July 5pm
25 July 7pm
25 July
24 July 7pm
Vegetarian
Dairy free
1 suitcase 1 laptop
1 laptop, 2 suitcases
Day trip to Green Tops. Leaves 8:30.
Day trip to Jasper Tops 25 July. Departs 8:30

The Travel Agent

Drag and drop to the correct places.

website
accommodation
tariffs
brochures
Terms and Conditions
deposits
cancellation
insurance
Terms and Constellations
payments
1. A travel agent may search the company
 
for information on travel,
 
vacancies and
 
.
2. A travel agent may give clients travel
 
, flight information, and the Agency's
 
.
3. Specific information on the Terms & Conditions should be pointed out, such as
 
and payments,
 
fees and travel
 
.

Maps

Drag and drop to complete the sentences.

the main roads leading out of a town
to locate places on a map
to represent roads and tracks
using a scale bar
the location of picnic areas and toilets
1. Street maps may show
 
2. Legends and grids help
 
3. Maps use symbols and colour
 
4. Map scales are shown
 
5. A conservation park map may show
 

Head Counts

Click on the correct answer.

1. The tour guide organised 6 groups to go on different tracks.
True
False
2. The tour guide checked off each group but did not do a head count in all groups before they departed.
True
False
3. If 5 tourists departed on the Circuit Track, how many were there altogether?
37
35
33
4. If everyone returned from the Lookout Track, how many returned?
3
4
5
5. On which walk would the tour guide expect to find the missing tourists?
Gully Track
Ridge Path
Botany Trail
6. What is the most important thing a tour guide must do to ensure the safety of all his clients?
Head Count
Risk Assessment
First Aid Couse

Making Coffee

Use the table to find the ingredients and work out the ratios.

Type of Coffee Ingredients Ratios
Café Latte
Flat White
Long Black

Proof of Age

1. Click on the documents that can be accepted as Proof of Age.

passport
credit card
library card
driver licence

2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.

It is the 16th of September 2015
Patron Date of Birth Age Remain on Premises
Rachel 8/2/1999 16
Yes
No
Ray 10/3/1996
16
17
18
19
20
Yes
No
It is the 3rd of March 2014
Patron Date of Birth Age Remain on Premises
Michelle 10/10/1993
16
17
18
19
20
Yes
Bryce 16/11/1996
16
17
18
19
20
Yes
No

Online Systems

Click on the correct answer.

Government websites are online information systems.
True
False
The extranet is another word for the Internet.
True
False
An e-brochure can be downloaded and printed.
True
False
Search Engines are used to locate information on the extranet.
True
False
Travel agents may be able to access the booking systems of the airlines.
True
False

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
06/06/15 at 12 noon
6th June 2015 at 3pm
15/7/15 at 12 midday
15th July 2015 at 1pm
28/07/2015 at 1pm
28th August 2015 at 3pm

Venues

Type the correct answer in the box.

1. How many people could attend a banquet in Room A?
2. Which room would be best for a conference of 55 people? Room
3. If 160 people were in Room A what layout would most likely be used?
4. How many people would fit in Room C for a reception?
5. Which room holds the most people? Room

Pre-Departure Checks

Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.

On 7th October Dave did a pre-departure check on the minibus.

Select the correct answer.

1. He found that the were unsafe.
2. He reported .
3. Another vehicle was used because the minibus .