4

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Topics in which you are strong are coloured blue
and the ones that need further study are in red

5

Check your course readiness

When you have completed all the above topics, you can do the Course Ready Quiz.

 
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Go to Course ready quiz

6 Course readiness certificate

Course readiness certificate

Congratulations!!

You are now course ready for the certificate of your choosing.

Present your 'Course Readiness' certificate to your trainer, as evidence of completion.

Research - Books

Use this Contents page to help you match the information in Column 1 to the correct chapters and pages in Column 2.

Column 1 Column 2
Grilled barramundi
Introduction
Chilled tomato soup
Pavlova
Salads

Recording Telephone Messages - Room Service

Listen to the telephone conversation and complete the Room Service Request Form. Click on the correct answers.

Click the play button below to listen to the phone conversation. Video Platform Video Management Video Solutions Video Player
203
202
201
Freeman
Whiteman
Freedom
extra pillow
extra bath mat
extra towel
12/11/2015 10:15pm
21/11/2015 10:25am
21/11/2015 10:30am
James
John
Jane

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

This Evacuation Plan shows:
you are on the 2nd floor
the location of entrances
the location of fire extinguishers
you are in room 210
the locations of exits

Evacuation Plan

Click on image to enlarge

Click on the three correct answers.

In case of fire you should:
take everyone to the smallest room
activate the alarm
remove everyone from danger
close all doors and windows
open all windows and doors

Handling of Chemicals

Click on image to enlarge

Chemicals must be handled carefully to avoid injuries and damage. Labels on chemical bottles give directions for use and First Aid information. Safety Data Sheets (SDS) give information on possible hazards, First Aid, fire fighting, accidental release measures and PPE.

Drag and drop to complete the sentences.

1. 'Amazing' is a
 
hard
 
.
2. The 'Amazing' label gives information on suitability, First Aid and
 
.
3. It is important to avoid contact with
 
when using 'Amazing'.
4. If 'Amazing' is swallowed,
 
.
5. For degreasing, 'Amazing' should be diluted in a ratio of
 
.
suitability
multi-purpose
directions
1 to 5
1 to 15
eyes
ears
nose
induce vomiting
do not induce vomiting
surface cleaner

Improving Resource Efficiency

Click on TRUE or FALSE.
Accurate stock calculations are important to reduce food wastage.
True
False
Using environmentally friendly products improves resource efficiency.
True
False
Replacing bamboo products with plastic products helps with waste management.
True
False
Using biodegradable products assists in reducing food costs.
True
False
The 4 R's are: reduce, re-use, recycle and recover.
True
False

Work Plan

From the information on the Work Plan answer YES or NO.

Everyone starts work at 9 o'clock.
Yes
No
Everyone leaves work at 5 o'clock.
Yes
No
Lunch goes for 2 hours.
Yes
No
At 10 o'clock each team meets to form a plan.
Yes
No
Individuals work on tasks for 1 hour.
Yes
No
The day's progress is reviewed at 5 o'clock.
Yes
No

Emails

Jack Benson manages the front of house staff. He is concerned that staff are taking too many short breaks. He wants to remind them that paid morning and afternoon tea breaks are 10 minutes each, and lunch is strictly 60 minutes.

He sends an email to all front of house staff and a copy to Jill Benson.

Drag and drop from the Word box to create the email.

Jack Benson
Front of house staff
Jill Benson
Breaks - morning and afternoon tea, lunch
A reminder to all staff - morning/afternoon tea breaks are 10 minutes only; lunch is 60 minutes.
Meetings after work
Kitchen staff
Breaks during work hours
16/11/15
 
 
 
 
 

Risk Assessment

Read the scenario. Assess the Level and Severity of Risk. Drag and drop the best answers to complete the form.

John works in a very busy kitchen. He often leaves the pot handles pointing over the edge of the stove. Staff often walk past the stove.

Date Identify hazard Level of risk
2 - 4
Severity of
risk 2 - 4
How to rectify hazard Who will
rectify
When by Review
               
16 March
Pot handles pointing over edge of stove. Could be bumped and contents spilled, causing burns.
4
3
John must point pot handles pot handles in the other direction.
John
Immediately
Ongoing checks
2
All staff
Clean up immediately

Cleaning a Meat Slicer

Drag and drop to show the correct procedure

Turn off the meat slicer and set the blade to '0'.
Unplug the slicer.
Dismantle equipment as shown by supervisor.
Wash all removable parts and slicer with hot, soapy water.
Rinse all removable parts and machine with clean water.
Use sanitiser and paper towel to do a final clean of slicer.
Reassemble the slicer.
Check all guards are in place.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 
7.
 
8.
 

Policies

Click on the best answer.

1. Harassment is when someone is made to feel
responsible
humiliated
.
2. Discrimination is when a person treat others
unfairly
fairly
as specified under Human Rights legislation.
3. An employer needs to provide a
safe
cheerful
environment.
4. Jack listens to his iPod while he backs up the forklift. He runs into his boss. Jack is abusing
a right
his responsibilities
.
5.
PPE
PE
equipment must be worn if you are using dangerous machinery.

Temperature

Read the temperature on the thermometers and temperature gauges and choose the best answer.

Time

Write in the correct 24 hour times. One has been done for you.

3:30 am : 1:50 am : 5:00 pm : 12:15 am : 4:45 pm : 7:55 pm :

Timesheets

Complete the following timesheet.

Employee: John Week Ending: 21/10/2015
  Monday Tuesday Wednesday Thursday Friday Saturday
Start Time 7:00am am 8:00am pm 8:00am 8:00am
Lunch 11:00-12:00 11:00-12:00 11:00-12:00 No break 11:30-12:30 No break
Finish Time 4:00pm 4:00pm pm 5:00pm pm 11:30am
Total hours for the day hours 8 hours 8 hours 4 hours 7 hours hours
Total hours for the week hours

Terminology

Match the word with its meaning. Click on the correct answer.

1. stock rotation
older stock is used before newer stock
quantity of goods kept on hand
2. temperature gauge
instrument that displays temperature in degrees
checks the accuracy of a measuring instrument
3. pm
indicates time period from midnight to midday
indicates time period from midday to midnight
4. quality discrepancy
when goods received have been damaged or spoiled
amount received does not match amount ordered
5. minority
larger part of a group
smaller part of a group

Column Graphs

Click on image to enlarge

Drag and drop the correct answers to complete the sentences.

Water
vertical
562.8L
218.3L
reduction
Waste
Energy
horizontal
diagonal
377L
595.3L
production
The title of the graph is
 
Usage.
The
 
axis shows the litres per guest per night.
In the second year
 
of water was used per guest per night.
Between Year One and Year Three the water usage decreased by
 
per guest per night.
The Crowne Plaza Melbourne had a
 
in the use of water over three years.

Backorders

Nodes Hotel needs extra supplies. An order has been placed with JMS SUPPLY COMPANY. On delivery, the Stores Manager checks the number ordered against the number received, and calculates the backorder.

Write in the correct answers.

Product Number Ordered Number Received Backorder
Bath towels10065
Hand towels6045
Pillow cases5024
Single bed sheet sets3510
Single bed blankets159
Toasters106
Fridges1010

Stock Rotation

Drag and drop the stock into order according to stock rotation procedures.

Ratios

Write in the correct answers.

Mix 9 parts water with 6 parts vinegar. Write the ratio. :
Dilute 1 part acid with 20 parts water. Write the ratio. :
Mix 1 part chemical with 1 part water. Write the ratio. :
A chemical is diluted in the ratio of 5:50. For every 5mL of chemical you need mL of water.
Dilute 250mL bleach with 650mL water. How many mL are there in total? mL

Cash Transactions

A customer pays for some cocktails with a $100 note. The cost of the drinks is $56.30.

The customer should receive $ change.

Drag and drop the correct change.

Tax Invoices and GST

A Goods and Services Tax (GST) of 10% is added to most purchases in Australia.

On the following Tax Invoice calculate and write in the subtotal, the GST of 10%, and the Total amount payable.

Tax Invoice
Date: 7 July 2015

To: Nodes Hotel
45 Macquarie St
Darwin NT 0800
From: Pete's Paper Supplies
33 Bennett St
Darwin NT 0800
ABN: 32 876 394 901

Details Unit Price Quantity Cost
Toilet rolls$0.30150$45.00
Tissues$0.80100$80.00
Serviettes (pack of 100)$1.0080$80.00
Paper Towel$0.80120$96.00
SUBTOTAL $
GST $
TOTAL Amount Payable $

Processing Cash Transactions

Drag and drop to show the correct order of procedure.

Enter the price of each item into the register.
Subtotal the sale and tell the customer the total amount.
Call the amount of money given by the customer.
Place the money given on the register.
Ring up the amount given on the Cash Total Button.
Make up the change and count it back to the customer.
Place the amount given into the cash drawer.
Close the cash drawer.
Hand the receipt to the customer.
1.
 
2.
 
3.
 
4.
 
5.
 
6.
 
7.
 
8.
 
9.
 

Cash Floats

Drag and drop to complete the Cash Float Record Sheet

$40
$60
$10
$80
$8
$45
$2
$75
$235
$310
$320
$25
$70
$4
Notes Number Amount Coins Number Amount
$100   $25$10
$501$50 $140
 
$203
 
50c20
 
$1080
 
20c40
 
$59
 
10c50$5
    5c40
 
Total Notes$235 Total Coins
 
Total Notes
 
Float Total
 

Financial Management

Match Column A with Column B.

Column 1 Column 2
Gross profit in a bar
Beverage costs
Profit and loss statement
Column 1 Column 2
Businesses need
Overheads
GST

Retail Terms

Click on the best answer.

1. Another word for guarantee is .
2. The of a product are the good things about it.
3. requirements tell you how to store a product so that it does not spoil or get damaged.
4. The of a product tells how long it is suitable for use.
5. requirements tell how to use the product safely.
6. The of a product may include weight, size and colour.

Time Zones

Select on the correct answer.

1. The International Date Line is located hours from Greenwich.
2. If you travel east from Greenwich (when it is midday) across 5 Time Zones, the time will be
3. If you travel west from Greenwich (when it is midday) across 5 Time Zones, the time will be
4. If it is 13:00 at ZERO what time will it be in +2hours?
5. Sydney and Perth are separated by standard time zones.

Reservation Data

Drag and drop to the correct spaces.

 
 
 
 
 
 

Mr Colin Bowen arrives at Howland Hotel for an overnight stay at 5pm on the 24th July. He will dine at the Hotel restaurant that night with his parents, Meg and Bill. Colin is vegetarian. He has a suitcase and a laptop computer. Colin will also join his parents on the trip to Jasper Tops the following day. He will not need any local information.

24 July 5pm
25 July 7pm
25 July
24 July 7pm
Vegetarian
Dairy free
1 suitcase 1 laptop
1 laptop, 2 suitcases
Day trip to Green Tops. Leaves 8:30.
Day trip to Jasper Tops 25 July. Departs 8:30

The Travel Agent

Drag and drop the correct three to fit each category.

cancellation fees
travel insurance
deposits
brochures
price lists
timetables
flight information
accommodation
current tariffs
restaurants
borders
music
Terms and Conditions will have information on: Clients may take home: A travel agent may research:

Maps

Drag and drop to complete the sentences.

the locations of Shopping Centres and Car Parks
the features shown on a map, and their symbols
to represent rivers and lakes
calculate distances
the location of information guides and bush tracks
1. Town Centre maps may show
 
2. A map legend shows
 
3. Maps use symbols and colour
 
4. Map scales help you to
 
5. A conservation park map may show
 

Head Counts

Select the correct answer.

1. The tour guide organised
4
5
6
7
groups to go on different tracks.
2. The expected time for the Circuit Track was
30
40
45
60
minutes.
3. The total head count was
30
33
36
39
 
4. The tour guide did a
head
hat
track
trail
count for each group on departure.
5. How many tourists did not return?
2
3
4
5
 
6. The tourists on the Botany Trail took
25
30
35
40
minutes.

Making Coffee

Use the table to find the ingredients and work out the ratios.

Type of Coffee Ingredients Ratios
Long Black
Flat White
Café Latte

Proof of Age

1. Click on the documents that can be accepted as Proof of Age.

credit card
learner driver permit
loyalty card
18+ card

2. Calculate the ages and indicate if the patrons can remain on the premises. Click on the correct answers.

It is the 16th of September 2015
Patron Date of Birth Age Remain on Premises
Rachel 8/2/1998 17
Yes
No
Ray 10/3/1995
16
17
18
19
20
Yes
No
It is the 3rd of March 2014
Patron Date of Birth Age Remain on Premises
Michelle 10/10/1994
16
17
18
19
20
Yes
David 13/10/1997
16
17
18
19
20
Yes
No

Online Systems

Click on the correct answer.

An example of an online information system is an e-brochure.
True
False
The Internet connects computers to other computers in the world.
True
False
An e-brochure is an electronic form of a printed brochure.
True
False
Search Engines search for information on a GDS.
True
False
A company website can be used to find information on accommodation and tariffs.
True
False

Chronological Ordering

Drag and drop to sort the hotel guests in order of their arrivals.

1.
2.
3.
4.
5.
6.
06/06/15 at 12 noon
6th June 2015 at 3pm
15/7/15 at 12 midday
15th July 2015 at 1pm
28/07/2015 at 1pm
28th August 2015 at 3pm

Venues

Type the correct answer in the box.

1. How many people could attend a banquet in Room B?
2. Which room would be best for a reception of 250 people? Room
3. If 300 people were in Room A what layout would be used?
4. How many people would fit in Room B as a classroom?
5. Which is the smallest room? Room

Pre-Departure Checks

Tour drivers are usually responsible for pre-departure vehicle checks. They should undertake a thorough inspection of their vehicle prior to the commencement of each tour. Any issues arising should be fixed, or an alternate vehicle used.

On 7th October Dave did a pre-departure check on the minibus.

Select the correct answer.

1. He found that the were unsafe.
2. He reported .
3. Another vehicle was used because the minibus .